What is a Video Call consultation like?

It is just like an in-person consultation, except you see your health service provider on a screen instead of in person.

Be prepared – make some notes

Write some notes about what you want to discuss and know the name of your preferred pharmacy. Keep a pen and paper handy in case you want to take some notes.

What about privacy and security?

Video Call is securely encrypted so your privacy is protected. You have your own private space where your health service provider joins you. No information or recording is stored.

Is your setup okay?

If you want to check your device setup, you can run a pre-call test any time before your appointment – the sooner the better. Go to: videocall.direct/precall

Use a supported internet browser

Use a recent version of one of these common internet browsers for Video Call.

Make yourself comfortable

Find yourself a private, quiet space and comfortable chair – you don’t want to be uncomfortable or get interrupted during your consultation. Turn off radios and TVs and close doors and windows to reduce noise.

Keep your device still and powered

If using a mobile device, prop it up against something stable or use a stand. If your device is constantly moving, it is difficult for your doctor to see you. And don’t forget to make sure your device is fully charged or plugged in.

Line up and light up your face

Make sure your face is close to and directly in front of your device’s camera. Your image will be best if there is light in front or above you (not behind you). Turn on the light if you are inside.

Internet connection

Choose a space close to your modem or where you have a good mobile signal and, if possible, ask other people in your house not to use the internet during your consultation.