Video Call support hours

Our Video Call support team provides administrative and technical support for the service 8am - 6pm (Local Time), Monday to Friday. 

Video Call Jira Service Desk 

You can create and view the status of service requests (service tickets) using our Video Call Jira Service Desk. Emailing our support email above also creates a service ticket in the Jira Service Desk.

Try our troubleshooting guides first

Before calling, review our troubleshooting guides – they can help you quickly rectify many issues:

• Troubleshooting guide
• Troubleshooting: browser issues during first sign in
• Troubleshooting: issues during a Video Call
• Troubleshooting: issues identified in a precall test

Critical issues outside of normal hours

To report a system outage that must be dealt with out-of-hours call our support number on 1800 580 771 and press option 2.

If your out-of-hours issue is not urgent please email videocallsupport@healthdirect.org.au and we will get back to you the next business morning.

Contact your local IT

Your local IT department can help with issues relating to Single Sign-on and and technical issues such as your camera or microphone not working for Video Call.