Healthdirect Australia Help Center

    Who to contact for support and advice

    Who is this page for - clinicians and administrators using Video Call

    Video Call service desk

    Monday–Friday 8am–6pm AEST

    02 8069 6079

    videocallsupport@healthdirect.org.au

    Try our troubleshooting guides first

    Before calling, review our troubleshooting guides – they can help you quickly rectify many issues:

    Critical issues outside of normal hours

    If you have an urgent issue that must be dealt with out-of-hours call 02 9263 9050. If this number is not answered please call 0428 939 331.

    If your out-of-hours issue is not urgent please email videocallsupport@healthdirect.org.au and we will get back to you the next business morning.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 02 8069 6079

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