- What you need to make a Video Call
- Information to provide to your patients
- Waiting area dashboard
- Indication for patients disconnected from the waiting area
- Transfer a call to another clinic
- Send a notification to a waiting patient
- How to receive waiting area alerts
- Tips for a good Video Call experience
- Join a Video Call and consult with your patient
- The Video Call consultation screen and controls
- Add participants to your current Video Call
- Video Call tools - including Share Screen
- Edit your profile (including password reset)
- View my roles and permissions
- Set up and attend a Video Call meeting
- Meeting room call screen
- Enable/disable desktop notifications for all your clinics
- Interpreter workflows
- Signing in to Video Call
- Adding a phone participant to a Video Call
- Share waiting area via email or SMS
- Share a YouTube video in your Video Call
- Changing your background in Video Call
- Add live captions to your Video Call
- Lock/Unlock a Video Call
Configure organisational information
What platform role do I need – Organisation Admin
This page shows you how to configure the elements of your organisation's information. Any changes made at the organisation level will be adopted by all new clinics created under that organisation.
The organisation information page includes:
- General configuration
- Organisation name
- Default timezone for your clinic(s)
- Organisation logo
- Custom URL
- Privacy policy
- Troubleshooting URL
- Terms of use
- Support message for patients requiring assistance
- Support contact
- Share waiting area
Accessing the Organisation Information configuration
| From the Organisation homepage, click on Configure There are three tabs across the top that allow you to configure the organisation, one of which is Organisation Information. |
 Selecting the Configure section
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General Configuration
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Default Clinic Timezone for my Organisation
You can set your timezone at the Organisation level, under the Organisation Configure menu. This default setting will be adopted by all new clinics created under your Organisation and will ensure the waiting area hours relate to the correct timezone.
| 1. From the Organisation Information tab, click on the Default Clinic Timezone Note: The default clinic timezone for a newly created organisation is Brisbane. |
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| 2. Select your preferred timezone from the list. |  |
| 3. Click on the Save button to apply the changes. Note: This only applies to new clinics created. Existing clinics will retain their clinic level settings. |
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Organisation Logo
| Click on Add Logo to upload a new Organisation Logo and Save changes to apply - Add Logo changes to Change Logo once a logo has been added. This logo will filter down to all currently created clinics within the organisation. The maximum file size is 5MB. |
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Support Contact for my Organisation
| Update the Support Contact information for internal staff support: contact name, email and phone. Click on Save to apply changes. |
 Support Contact- internal contact for Staff |
Share Waiting Area/ Start Video Call button at the Organisation-level
| Click on Share Waiting Area to see options for sharing with patients so that they can start a call and arrive in your clinic |
 Share Waiting Area- access options to the waiting area
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| Share using link - Copy the entry URL to send to your patients. |  |
| Launch using a button - Place a button on your web-page that patients can click on to start a video call in a new window. You can customise the text and colour of the button before copying the code. Make sure you click Save if you make any changes. |  |
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Embed into a page - Use an embed code on your web page that directly opens a Video Call consultation without leaving your web page. You can customise the dimensions of the video call frame by adjusting the width and height. Click Save to apply any changes. |
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