Healthdirect Australia Help Center

    Send a notification to a waiting patient

    What Video Call platform role do I need: Team Member, Team Administrator or Organisation Administrator

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    Step by step instructions:

    Notify an individual patient in the Waiting Area by sending them a message

    To communicate with a waiting patient before you begin a Video Call consultation - for example, to let a patient know that the clinic is running late - you can send a notification to them.

    1. From your Waiting Area dashboard, select the caller you want to send a notification to and click the Notify button.
    2. Type a custom notification to the caller in the dialogue box and click send.
    3. The patient will receive your notification in their screen while they are waiting to be seen.

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