Healthdirect Australia Help Center

    Video Call status page

    Check the status of Video Call before reporting an issue

    The status page https://status.vcc.healthdirect.org.au/ gives users insights into the status of the Video Call service and highlights any current service issues. This page tells you which services are currently up and running and which are having issues. It also shows a seven day history of each component's status and reflects on the 30-day trend. This page is set up to allow video call administrators to first check whether there are any current issues before reporting an outage. 

    Below are descriptions of the various components of the service as shown on the status page:

    Healthdirect - Application - vcc [P1] The Video Call application available at vcc.healthdirect.org.au

    Healthdirect - Login The Authentication Service used when you login at vcc.healthdirect.org.au/login 

    Healthdirect - Video Call Authentication (Login and Users)

    The login service at vcc.healthdirect.org.au/login
    Healthdirect - Video Call Bookings, Integrations and Notifications

    The service that allows appointment bookings and manages the availability of add-ons (integrations) - not currently applicable to Healthdirect Video Call.

    Healthdirect - Video Call Connection Monitoring

    The Connection Monitoring page allows us to look deeper at the call logs for a specific call.
    Healthdirect - Video Call Sessions (Waiting Area and Appointments)

    The service that provides video sessions for both waiting areas and meeting rooms.
    Healthdirect - Video Call Short URLs Monitors to check that short URLs are redirecting correctly.

    Healthdirect - Video Call Signalling (Connection Setup) - Shard #0

    These relate to the servers that allow the setup of a video connection between participants - you will notice there are several, this is for scalability.

    Healthdirect - Video Call Signalling (Connection Setup) - Shard #1

    These relate to the servers that allow the setup of a video connection between participants - you will notice there are several, this is for scalability.

    Healthdirect - Video Call Signalling (Connection Setup) - Shard #

    These relate to the servers that allow the setup of a video connection between participants - you will notice there are several, this is for scalability.

    Static Images & Button Script- static.coviu.com Monitors the location of our stored static images and the button script that allows for embedded 'Start Video Call' buttons to be launched.

    If you need to report an outage or other issue, please contact us: 


    Video Call service desk

    Monday–Friday 8am–6pm local time

    1800 580 771

    videocallsupport@healthdirect.org.au


    Critical issues outside of normal hours

    To report a system outage that must be dealt with out-of-hours call our support number on 1800 580 771 and press option 2.

    If your out-of-hours issue is not urgent please email videocallsupport@healthdirect.org.au and we will get back to you the next business morning.


    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

    Internal Content