The status page https://status.vcc.healthdirect.org.au/ gives users insights into the status of the Video Call service and highlights any current service issues. This page tells you which services are currently up and running and if there are any current issues. It also shows a seven day history of each component's status and reflects on the 30-day trend. The times shown are AEDT (Australian Eastern Daylight Time).

The Status Page allows Video Call admins and users to check if there are any current issues before reporting an outage or issue. 

Click on Status at the top of the page to view the 3 status sections of the service. Click on the required section to view all elements and their status.

Platform - Displays all aspects of the Video Call platform.

Video Call Signalling and Media Services

Add-on Applications

Click Get Updates to register your email address to get updates regarding any issues or incidents. 

You have the option to select Subscribe to specific components and select the required service components, to receive specific updates.

Click Previous incidents to see any previous incidents displaying, by month.

If you need to report an outage or other issue, please contact us: 

Video Call service desk

Monday–Friday 8am–6pm local time (excluding public holidays)

Phone: 1800 580 771

Email: videocallsupport@healthdirect.org.au

Critical issues outside of normal hours

To report a system outage that must be dealt with out-of-hours call our support number on 1800 580 771 and press option 2.

If your out-of-hours issue is not urgent please email videocallsupport@healthdirect.org.au and we will get back to you the next business morning.