Healthdirect Australia Help Center

    Attending a Video Call appointment - What to expect

    For callers clicking on the start video call button



    To attend a Video Consultation, follow these steps:

    1. Click on the Start Video Call button on your health service website or the link you received at the time of your appointment. 
    2. Healthdirect will request you to allow the use of your camera and microphone.
    Click Allow to continue.

    If you do not see this prompt and are not taken to to a page that asks for your details, please allow access for your camera/mic in your browser settings.
    If restarting the camera does not resolve your issue, click on view help or visit: https://help.vcc.healthdirect.org.au/stuck-at-restart-camera

    3. When you select start a video call you will be asked to enter your:
    • First and last name, 
    • Phone number 
    • Any additional information requested by your health service, if applicable. In this example the clinic is asking for a Medicare Number.
    Please be aware that by clicking Continue callers are accepting the terms and conditions listed. Links to terms and policies are available.
    4. Read the Important Information presented to you and click Continue to proceed further. 

    5. You are now waiting to be seen and your service provider will join you when they are ready.

    Please note:

    • You will see a live video of yourself. This is not recording or viewed by anyone else - it shows your camera is working and keeps the waiting screen active until your call is joined.
    • If your health service sends you a message while you are waiting you will see these appear on your screen.
    • You can change the waiting area music to a different playlist, if desired.


    6. The clinician arrives and your consultation will begin.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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