Healthdirect Australia Help Center

    Attending a Video Call appointment - What to expect

    For patient and clients starting a Video Call to attend their appointment

    To attend a video consultation using Video Call, follow these simple steps:

    1. Click on the link sent for your appointment via your health service and then click on the Start A Video Call button. 

    In some cases the link you receive will take you to your health service's website and you will given instructions regarding how to access the Start a Video Call button for the clinic you require.
    2. Healthdirect Video Call will request you to allow the use of your camera and microphone. Click Allow to continue. This is perfectly safe and secure and will allow your health service provider to see and hear you. 

    If you do not see this prompt and are not taken to to a page that asks for your patient details, please allow access for your camera/mic using the instructions provided.

    3. You will be asked to enter your:
    • First and last name
    • Phone number 
    • Any additional information requested by your health service, if applicable. In this example the clinic is asking for a Medicare Number so they can identify the patient in the virtual waiting area
    Please be aware that by clicking Continue callers are accepting the terms and conditions listed. Links to terms and policies are available.
    4. Read the Important Information presented to you by the clinic and click Continue to arrive in the . 

    5. You are now waiting to be seen and your service provider will join you when they are ready.

    Please note:

    • You will see a live video of yourself. This is not recording or viewed by anyone else - it shows your camera is working and keeps the waiting screen active until your call is joined.
    • If your health service sends you a message while you are waiting you will see these appear on your screen.
    • You can change the waiting area music to a different playlist, if desired.

    6. The clinician arrives and your consultation begins.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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