To attend a Video Consultation, follow these steps:
1. Click on the Start Video Call button on your health service website or the link you received at the time of your appointment. | ![]() |
2. Healthdirect will request you to allow the use of your camera and microphone. Click Allow to continue. If you do not see this prompt and are not taken to to a page that asks for your details, please allow access for your camera/mic in your browser settings. If restarting the camera does not resolve your issue, click on view help or visit: https://help.vcc.healthdirect.org.au/stuck-at-restart-camera |
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3. When you select start a video call you will be asked to enter your:
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4. Read the Important Information presented to you and click Continue to proceed further. | ![]() |
5. You are now waiting to be seen and your service provider will join you when they are ready. Please note:
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6. The clinician arrives and your consultation will begin. | ![]() |