Healthdirect Australia Help Center

    What you need to make a Video Call

    Who this page is for - all Video Call users

    To make a Video Call you will need the following equipment and set-up.

    Watch the video:

    Web browsers you will need

    Browser requirements for Video Call

    Please note: On iOS devices with version iOS 14.3+ the following browsers can now be used in addition to the Apple Safari browser:  Google Chrome, Microsoft Edge and Mozilla Firefox.

    Computer users will need

    • A web camera - built-in or attached using a USB port
    • A microphone - usually built in to most laptops and external webcams
    • Speakers and headsets - speakers are usually built into most laptops, but not necessarily into external webcams
    • (Recommended) A second monitor - so that providers can display the video consultation on one monitor and patient information on the other

    Everyone will need

    • A reliable connection to the internet - if you can watch a video online, you can make a video call
    • A private, well-lit area - where you will not be disturbed during the consultation
    • An internet connection - you need a minimum of 350Kbps bandwidth per video stream Use to make sure you have enough bandwidth

    An example of a Speedtest result  with sufficient bandwidth for a Video Call

    Hardware requirements

    To use Video Call, there are minimum requirements for device and operating systems, and additional equipment and data use.

    Find out more on our support section about Video Call minimum hardware requirements for: 

    Note, Xiaomi Redmi Note 3 and Oppo A73 do not support Android/Chrome to iOS/Safari video calls

    Make a test call

    Run a pre-call test to make sure your equipment is set up and working correctly.

    The Video Call test will check your network connectivity and device setup. If there are any issues, you will be prompted to troubleshoot the relevant parts.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

    Internal Content