Healthdirect Australia Help Center

    What you need to make a Video Call

    Who this page is for - all Video Call users


    To make a Video Call you will need the following equipment and set-up.  

    Supported web browsers

    Browser requirements for Video Call

    Please note: On iOS devices with version iOS 14.3+ the following browsers can now be used in addition to the Apple Safari browser:  Google Chrome, Microsoft Edge and Mozilla Firefox.

    Computer users need:

    • A web camera - built-in or attached using a USB port
    • A microphone - usually built in to most laptops and external webcams
    • Speakers and headsets - speakers are usually built into most laptops, but not necessarily into external webcams
    • (Recommended but not required) Service providers may want to use a second monitor if available - so they can display the video consultation on one monitor and patient information on the other

    Please note: Smart phones and tablets have inbuilt microphones and cameras.

    Everyone needs:

    • A reliable connection to the internet - if you can watch a video online, you can make a video call. As well as connecting via a router (eg your wireless network) you can use 4G and 5G networks (eg on your smart phone or tablet).
    • A private, well-lit area - where you will not be disturbed during the consultation
    • An internet connection - you need a minimum of 350Kbps bandwidth per video stream. Use speedtest.net to make sure you have enough bandwidth


    An example of a speedtest with enough bandwidth for a Video Call

    Hardware requirements

    To use Video Call, there are minimum requirements for device and operating systems, and additional equipment and data use.

    Find out more on our support section about Video Call minimum hardware requirements for: 

    Note, Xiaomi Redmi Note 3 and Oppo A73 do not support Android/Chrome to iOS/Safari video calls

    Pre-call test

    Run a pre-call test to make sure your equipment is set up and working correctly.

    This test will check your network connectivity and device setup. If there are any issues, you will be prompted to troubleshoot the relevant parts.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

    Internal Content