12th March 9:20am AEDT - The platform is currently experiencing technical issues. We are investigating and attempting to restore service as normal.

12th March 9:34am AEDT - We are experiencing issues with the AWS environment and this has been escalated. Further attempts to restore service are continuing.

12th March 9:39am AEDT -  Services are starting to return to better performance as we are seeing some of the systems recover. Hard refreshing (ctrl + f5) may improve performance if you are still experiencing connectivity issues. 

12th March 9:45am AEDT -  Additional critical services are being initiated and full service is expected to be completely restored within 5-10 mins.

12th March 9:52am AEDT -  Services continue to be restored with performance almost returning to normal. 

12th March 10:02am AEDT - Service is restored but we are still seeing some elevated load on the platform. We continue to work on full resolution and are closely monitoring the service. 

12th March 10:09am AEDT - Service has now been restored. We continue to monitor the service.

You can also check the current status of video call at our status page here.

If you have any questions please contact the Video Call team.