US English (US)
FR French
DE German
ES Spanish
IT Italian
NL Dutch
PL Polish
JP Japanese
CN Chinese
MS Malaysian
TR Turkish
KR Korean
AF Dari
SO Somali
SA Arabic
VI Vietnamese
HU Hungarian
UA Ukrainian
ID Indonesian
TH Thai
GR Greek
BG Bulgarian
BS Bosnian
HR Croatian
PT Portuguese
MY Myanmar (Burmese)
UR Pakistan (Urdu)
IN Hindi

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
English (US)
US English (US)
FR French
DE German
ES Spanish
IT Italian
NL Dutch
PL Polish
JP Japanese
CN Chinese
MS Malaysian
TR Turkish
KR Korean
AF Dari
SO Somali
SA Arabic
VI Vietnamese
HU Hungarian
UA Ukrainian
ID Indonesian
TH Thai
GR Greek
BG Bulgarian
BS Bosnian
HR Croatian
PT Portuguese
MY Myanmar (Burmese)
UR Pakistan (Urdu)
IN Hindi
  • Home
  • Specialty portals
  • Primary Health Care Portal

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Latest information
    Coming Soon Bulletins Live Updates
  • Getting Started and training
    Need an account Training What do I need? Pre-call test Steps for getting started
  • Using Video Call
    Administration Conduct a consultation Waiting area Clinic dashboard Apps & Tools Guides and Videos Workflows For Patients
  • Technical requirements and trouble shooting
    Technical basics Troubleshooting your call Troubleshooting pre-call test For IT Compatible devices Need Help?
  • Specialty portals
    Primary Health Care Portal Aged Care Portal
  • About Video Call
    About Articles and case studies Access Policies Security
+ More

Technology and troubleshooting

Find out what you need to make a Video Call and what to do if you have any technical issues


Getting set up with Video Call is easy and you don't need any complicated or expensive technology. You can use everyday devices with a reliable internet connection (wifi, ethernet, 4/5G, satellite) to successfully participate in a Video Call.

This page has links to information regarding the basic requirements for Video Call and has links to our troubleshooting pages, should you encounter any issues. If you read the information below and need further assistance you can call our support team for help.

Click on the headings below to access the information:

For health service providers:

  • What do I need to make a Video Call?
  • Recommended browsers
  • Conduct a pre-call test
  • Troubleshooting Guides
    • Pre-call test
    • Within a call

For IT staff assisting with Video Call

  • Devices and operating systems
  • Whitelisting Video Call
  • Network basics for Video Call
  • Bandwidth and data usage

Need help?

  • Resource Centre Homepage - use keywords to search our comprehensive knowledge base
  • Contact the Video Call support team

 

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Video Call performance vs other platforms
  • Known issues and limitations
  • Unplanned system outage notifications
  • Privacy, Security and Scalability

Can’t find what you’re looking for?

Email support

or speak to the Video Call team on 1800 580 771


Knowledge Base Software powered by Helpjuice

Expand