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未与候诊区接通的患者指示 此信息适用于所有使用诊所链接进入诊所等候区的呼叫者 有时,进入等候区的呼叫者会遇到技术困难,导致他们与呼叫队列断开连接。 以下指示可确保患者知道他们已与等候区断开连接: 当患者进入等候区时,音乐播放器只会在患者完全连接并处于“您已加入呼叫队列”状态时开始播放。所有其他阶段(连接、加入、重新连接、断开连接和进入呼叫)都不会播放音乐,因此患者会听到明显的区别。 如果患者与等候区断开连接,重新连接状态将显示以下消息,提示他们检查互联网连接以确保他们能够加入咨询,“您的等候区连接已中断”: