Healthdirect Australia Help Center

    Indication for patients disconnected from the waiting area

    Who this page is for - all Video Call users

    Occasionally, callers entering the Waiting Area experience technical difficulties that lead them to become disconnected from the call queue. 

    The following indications ensure patients are aware they have been disconnected from the waiting area:

    • When a patient enters the waiting area, the music player will only begin once the patient is fully connected and in the ‘You have joined the call queue’ state. All other stages (connecting, joining, reconnecting, disconnecting, and entering a call) will not play music, so there will be an audible distinction for the patient.
    • If a patient gets disconnected from the waiting area, the reconnecting state will show the following message, prompting them to check their internet connection to ensure they will be joined for the consultation, 'Your waiting area connection has been disrupted':

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