Healthdirect Australia Help Center

    Join a Video Call and consult with your patient

    What Video Call platform role do I need: Team Member, Team Administrator or Organisation Administrator

    Watch the video:

    Join a video call - step by step instructions 

    How to join a video call and begin your consultation.

    1. Sign in to with your username and password. Username and password screen
    2.  You will arrive in your Waiting Area dashboard page.

    Here you will see your patients waiting for, or participating in, a video consultation with your service.

    Selecting the patient screen
    3. Select the patient you want to join and click Join Call.
    Patient waiting - clinician clicks on Join Call
    4. The video call screen will open in a new tab:
    • Your patient's video will occupy the larger screen 
    • Your video will occupy the smaller screen

    Video Call screen between clinician and patient

    5. Click the red Hang Up button once you have finished consulting with your patient. To end the call for everyone, click on 'End the call'. To leave the call and put your patient on hold in the waiting area for someone else to join, click on 'Leave the call'.

    End call

    Please note: If you mistakenly log into the Video Call platform in two tabs at once in your browser and try to join the same call in both, you will see this message when clicking Join Call for the second time. Close one of the tabs and continue with joining the call.

    Further resources:

    Video Call Clinician Guide - download

    Download this guide to show you how you can begin a consultation.

    Download this info-graphic on the Video Call screen.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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