Join a Video Call and consult with your patient/client
Joining a call with a waiting patient or client is simple and intuitive
Join a Video Call
How to join a Video Call with a waiting patient or client and begin your consultation. You can also view and download the Quick Reference Guide:
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1. Consult with your patient and any other required guests as usual in your virtual clinic. Before the call ends go to Apps & Tools and click on Bulk Billing Consent to open the application. |
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| 2. You will arrive in your Waiting Area dashboard page. Here you will see your patients/clients waiting for, or participating in, a video consultation with your service. |
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| 3. Locate the patient you want to join and click Join. |
Patient waiting - clinician clicks on Join
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| 4. If configured in your clinic, a pop-up confirmation box will appear, showing who you are about to join the call with. A host is a service provider with an account and a guest is a patient/client. If the name that comes up is not who you intended to join the call with you can click cancel and join the correct call. If the confirmation box is not configured in your clinic, when you click Join Call your Video Call will begin without the confirmation. |
 Join Call confirmation |
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5. The video call screen will open in a new tab:
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6. Click the red Hang Up button once you have finished consulting with your patient. To end the call for everyone, click on End call. To leave the call and put your patient on hold in the waiting area for someone else to join, click on Leave call (in calls with more than two participants, if you leave the call it will continue for the other participants). If you have shard resources still active in your call, you will see a warning and can go back and save them if required. |
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 In this example the microphone needs restarting |
Further resources:
Video Call Clinician Guide - download
Download this guide to show you how you can begin a consultation.