US English (US)
FR French
DE German
ES Spanish
IT Italian
NL Dutch
PL Polish
JP Japanese
CN Chinese
MS Malaysian
TR Turkish
KR Korean
AF Dari
SO Somali
SA Arabic
VI Vietnamese
HU Hungarian
UA Ukrainian
ID Indonesian
TH Thai
GR Greek
BG Bulgarian
BS Bosnian
HR Croatian
PT Portuguese
MY Myanmar (Burmese)
UR Pakistan (Urdu)
IN Hindi

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
English (US)
US English (US)
FR French
DE German
ES Spanish
IT Italian
NL Dutch
PL Polish
JP Japanese
CN Chinese
MS Malaysian
TR Turkish
KR Korean
AF Dari
SO Somali
SA Arabic
VI Vietnamese
HU Hungarian
UA Ukrainian
ID Indonesian
TH Thai
GR Greek
BG Bulgarian
BS Bosnian
HR Croatian
PT Portuguese
MY Myanmar (Burmese)
UR Pakistan (Urdu)
IN Hindi
  • Home
  • Specialty portals
  • Primary Health Care Portal

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Latest information
    Coming Soon Bulletins Live Updates
  • Getting Started and training
    Need an account Training What do I need? Pre-call test Steps for getting started
  • Using Video Call
    Administration Conduct a consultation Waiting area Clinic dashboard Apps & Tools Guides and Videos Workflows For Patients
  • Technical requirements and trouble shooting
    Technical basics Troubleshooting your call Troubleshooting pre-call test For IT Compatible devices Need Help?
  • Specialty portals
    Primary Health Care Portal Aged Care Portal
  • About Video Call
    About Articles and case studies Access Policies Security
+ More

Video Call workflow examples

Suggested workflows for primary health service online clinic/s


Video Call is scalable and flexible and you can set up your online clinic in line with your current workflows. Not all clinics/practices work in the same way so you can plan your workflows and share with your staff to ensure everything works smoothly and suits you and your patients. Remember that as well as clinicians and other health service providers, admin and reception staff can also be invited to create their Video Call accounts so they can perform clinic administration tasks, send the clinic link to patients and notify waiting patients, if required.

Workflow animations

We have created a number of workflow animations to give you an idea of some of the options when using healthdirect Video Call:

Workflow diagrams

Below are some suggested workflows you can use for your clinic or practice. These options are not exhaustive, so you can also use these as a start and create your own. Click on the desired option below for more information:

Single health service provider

Once the appointment is booked, using their usual booking procedures and softwares, the clinician sends out the clinic link as part of the patient appointment information.

A diagram of a medical appointment

AI-generated content may be incorrect.

Watch the video:

 

 
 

Multiple health service providers in the clinic

healthdirect Video Call is clinic based, so you can have multiple service providers seeing their patients in the same clinic. Once the appointment is booked, using your usual booking procedures and softwares, admin/reception staff or clinicians themselves can send out the clinic link as part of the patient appointment information (depending on your workflow for appointment information being sent out).

A diagram of a patient waiting area

AI-generated content may be incorrect.

Watch the video:

 

 
 

Admin or reception staff greet the patient first when they arrive

Admin and reception staff can send the clinic link and can also, if desired, join the patient to meet and greet, before putting the patient on hold for the clinician to join when they are ready.

A diagram of a patient appointment

AI-generated content may be incorrect.

 
 

Admin and/or reception staff join the call after the consultation

Admin and reception staff with healthdirect Video Call accounts can join a call after the clinician finishes the consultation and leaves the call, to book another appointment or take a payment.

A diagram of a patient's appointment

AI-generated content may be incorrect.

 
 

Group session with multiple participants

With healthdirect Video Call, you can have up to six participants in the call. This means health service providers can join a call with a patient and then add an interpreter, family member in another location, carer etc all in the same call.

A medical informational chart

AI-generated content may be incorrect.

 
 

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Getting started with Video Call in four easy steps
  • How to access your Video Call consultation
  • Clinic Admin configuration options
  • Video Call Training sessions and videos

Can’t find what you’re looking for?

Email support

or speak to the Video Call team on 1800 580 771


Knowledge Base Software powered by Helpjuice

Expand