Healthdirect Australia Help Center

    Video Call Training

    Healthdirect Video Call familiarisation training

    Webinars are a great way to learn online and we recommend you attend a session to make the most of your Video Call experience. A Video Call specialist will take you through the platform, show you where to find information and functionality you need and demonstrate how to join a call. Separate clinic administration sessions explain how to configure your Video Call clinic to have it reflect your health service requirements (you will need to be a clinic or organisation administrator to access this functionality). You can ask questions during the webinar and we provide follow up and support every step of the way.

    We run targeted webinars for Service Providers (how to sign in and see your patient using some of the valuable tools in Video Call - 40 mins) and Clinic Administrators (Essential configuration tasks - 1 hour). We run RACGP approved training for GPs that attract CPD points (1 hour) and you can also request Train the Trainer sessions that we can target towards your organisation's needs. Please select from the following training options:

    Healthdirect Video Call essential training for service providers


    We offer Video Call essential training for all users who will be joining calls with patients/clients.

    Duration

    40 minutes

    Suggested Attendees
    All Video Call account holders - no prerequisite training or experience required.

    What is covered:

    • What is Video Call - an overview.
    • Benefits of Video Call
    • How Video Call works - mirroring the way patients attend today
    • How patients attend via Video Call
    • How to communicate with patients while they are waiting
    • How to join a patient in your clinic's Waiting Area
    • The Call Screen and tools
    • How to transfer patients and another service 
    • How to include additional participants

    To register for a session please click here

    Healthdirect Video Call training for clinic administrators

    Clinic administration
    This session provides administrative training to clinic administrators.

    Duration

    1 hour

    Suggested attendees 

    People who will be administering clinics using configuration options.

    Prerequisites

    • Attendees should have the role of administrators in the Video Call platform
    • Attendees must be familiar with the Video Call Platform

    What is covered:

    • Introduction to the Video Call configuration options
    • Configure a clinic, call interface and waiting area
    • Manage Team Members
    • Configure Add-Ons
    • Meeting Rooms 
    • Usage reports
    To register for a session please click here
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    Healthdirect Video Call training for GPs

    Healthdirect runs specific training for GPs and practice managers that attract RACGP CPD points for GPs. Please register for a webinar below:

    Recorded training webinar - how to sign in and join your patients/clients

    This webinar recording gives an overview of the healthdirect Video Call service and demonstrates how to sign in, navigate the clinic waiting area and join a call with your waiting patient/client.

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    Healthdirect Video Call demonstration video

    If you can't attend the times available, please watch this demonstration video that takes you through the platform (26 minutes). This way you can familiarise yourself with all the functionality of our service in your own time.
    Please note:  Our Clinic Waiting Areas had a design update recently and will look quite different to that shown in this video. There is a further design update coming in January 2022 and the video will be updated ASAP. Core functionality remains the same.

    Train the trainer sessions

    These sessions cover both the essentials of Video Call and also organisation and clinic administration. This equips the people in your organisation that will be training other staff with the information and skills they need. To discuss your needs and book a session please contact Jude Cobb at jude.cobb@healthdirect.org.au or call 02 9263 9074.

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    Please note: If you would like to speak to the Video Call team about running training specifically for your team or organisation, or if you have any questions, please call our support line on 1800 580 771 or email us at videocallsupport@healthdirect.org.au.

    Can’t find what you’re looking for?

    Email support

    or speak to the Video Call team on 1800 580 771

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