NSW Health training and education information
Healthdirect Video Call familiarisation training options for administrators and health service providers
Video call is simple and intuitive to use and has a wealth of health consultation specific functionality. Attending a short training session, reading the information in this NSW Health portal or watching training videos can help you and your patients/clients get the most out of your video consultations.
Short Training Webinars
We are running short training sessions specifically for NSW Health staff. There are separate sessions for Health Service Providers and Clinic Administrators.
These sessions are a great way to learn online and we recommend you attend one to make the most of your Video Call experience. You can ask questions during the webinar and we provide follow up and support every step of the way.
Please select from the following webinar options to register:
Organisation administrator familiarisation
If you are a Virtual Care Manager, Organisation Administrator or staff member who will be training and supporting your organisation and team members in the use of healthdirect Video Call, please contact the Video Call team to arrange a familiarisation session.
This is what is usually covered and we can tailor for your organisation:
- A quick introduction to Video Call
- Signing in with Single Sign-on (SSO)
- Health service provider workflows
- Organisation and clinic administration
- How patients attend via Video Call
- Call Screen basics, including Call Manager and Apps & Tools
- How to add additional participants to a call
- Resources and support
- Q&A
Training for health service providers
These sessions are for health professionals, including doctors, nurses, allied health workers, administrators and reception staff - no prerequisite training or experience required.
For this training please contact your telehealth support or admin team before registering as they may be providing this training directly.
Duration
45 minutes, including Q&A
Click on the preferred date and time below to register for a session:
What is covered:
- What is Video Call - a quick overview
- Signing in with Single Sign-on (SSO)
- Video Call workflows
- How patients attend via Video Call
- How to communicate with patients while they are waiting
- How to join a patient in your clinic Waiting Area
- Call Screen basics, including Call Manager and Apps & Tools
- How to add additional participants to your call
Healthdirect Video Call training for clinic administrators
Clinic administration
If you are being set up with a clinic administrator account in the Video Call service, please contact us to arrange a training session.This session focuses on set up and configuration options.
Duration
40 minutes
What is covered:
- Navigate the waiting area
- Meeting and Group rooms
- Perform all configuration options for the clinic
- Add and Manage Team Members
- Patient Entry Fields
- Configure Video Call Apps
- Add Meeting Rooms and Group Rooms
- Clinic reporting
Recorded training webinars
If you would like to watch a recorded training session please click on the relevant link below. The sessions include the webinar presentation, pre-recorded training videos and a Q&A session with webinar attendees:
- Train the Trainer session for organisation Administrators
- Clinic Administration session
- Health Service Provider session
Training pages for Video Call platform roles
We have created training pages for the various roles on the platform. These pages contain embedded videos and links to information designed to familiarise users with their particular role. Click the required link(s) below to access detailed information:
- Organisation administrator training page
- Clinic administrator training page
- Clinic clerk training page
- Health Service Provider training page
Training videos
If preferred, you can watch our training videos in your own time and contact us with any questions you may have:
Training videos to get familiar with our service
If you would prefer to watch a video to get familiar with our service, you can click on the desired options below. Our video page has a suite of videos available if you would like to know more:
For health service providers:
- Health service provider training video - how to sign in and join a call
- Sign in to Video Call using SSO
- Clinic Waiting Area overview
- Sign in and join a call with a patient or client
- Searching, filtering and sorting in the Waiting Area
- Add a participant to your Video Call
- Sending the clinic link to patients and clients
- Apps & Tools - Share an image or PDF
- Leave Call to put a caller on hold
For clinic administrators:
- Essential configuration tasks for Clinic Administrators
- Add and manage team members
- Configure Video Call Entry Fields
- Add a post call link - such as a survey
For Organisation administrators:
Video Call Quizzes
Test your knowledge with one of our Video Call Quizzes. This consolidates training and boosts user confidence in using the service, with staff knowing they have the information they need to provide Video Call consultations to patients and clients. Click here to access the Video Call quizzes.
Video Call Bulletins
Healthdirect Video Call sends fortnightly bulletins to our primary telehealth contacts, to keep them updated regarding new features and updates to our functionality and design. The bulletins also contain timely reminders and links to our Training, Coming Soon and priorities pages in our Resource Centre.
Click here to access the fortnightly bulletins in PDF form and to subscribe to our fortnightly communications.
Contact Video Call support
If you have any questions, please call our support line on 1800 580 771 or email us at videocallsupport@healthdirect.org.au.