NSW Health training and education information
Healthdirect Video Call familiarisation training options for administrators and health service providers
Video call is simple and intuitive to use and has a wealth of health consultation specific functionality. Attending a short training session, reading the information in this NSW Health portal or watching training videos can help you and your patients/clients get the most out of your video consultations.
Short Training Webinars
We are running short training sessions specifically for NSW Health staff. There are separate sessions for Health Service Providers and Clinic Administrators.
These sessions are a great way to learn online and we recommend you attend one to make the most of your Video Call experience. You can ask questions during the webinar and we provide follow up and support every step of the way.
Please select from the following webinar options to register:
Train The Trainer
These sessions are for Organisation Administrators and other staff who will be training and supporting their organisation and team members in the use of healthdirect Video Call.
Duration
60 minutes, including Q&A
Click on the preferred date and time below to register for a session:
- Wednesday 6th November, 1 - 2pm
- Monday 11th November, 12.30 - 1.30pm
- Monday 18th November, 1.30 - 2.30pm
- Monday 25th November, 12.30 - 1.30pm
What is covered?
- A quick introduction to Video Call
- Signing in with Single Sign-on (SSO)
- Health service provider workflows
- Organisation and clinic administration
- How patients attend via Video Call
- Call Screen basics, including Call Manager and Apps & Tools
- How to add additional participants to a call
- Resources and support
- Q&A
Training for health service providers
These sessions are for health professionals, including doctors, nurses, allied health workers, administrators and reception staff - no prerequisite training or experience required.
For this training please contact your telehealth support or admin team before registering as they may be providing this training directly.
Duration
45 minutes, including Q&A
Click on the preferred date and time below to register for a session:
- Friday 15th November, 12 - 12.45pm
- Friday 22nd November, 12 - 12.45pm
- Friday 29th November, 12 - 12.45pm
What is covered:
- What is Video Call - a quick overview
- Signing in with Single Sign-on (SSO)
- Video Call workflows
- How patients attend via Video Call
- How to communicate with patients while they are waiting
- How to join a patient in your clinic Waiting Area
- Call Screen basics, including Call Manager and Apps & Tools
- How to add additional participants to your call
Healthdirect Video Call training for clinic administrators
Clinic administration
This session provides training for clinic administrators and covers set up and configuration options.
Duration
45 minutes, including Q&A
Click on the preferred date and time below to register for a session:
- Friday 8th November, 12 - 12.45
- Wednesday 13th November, 12 - 12.45pm
- Wednesday 20th November, 12 - 12.45pm
- Wednesday 27th November, 12 - 12.45pm
What is covered:
- Navigate the waiting area
- Meeting and Group rooms
- Perform all configuration options for the clinic
- Add and Manage Team Members
- Patient Entry Fields
- Configure Video Call Apps
- Add Meeting Rooms and Group Rooms
- Clinic reporting
Training pages for Video Call platform roles
We have created training pages for the various roles on the platform. These pages contain embedded videos and links to information designed to familiarise users with their particular role. Click the required link(s) below to access detailed information:
- Organisation administrator training page
- Clinic administrator training page
- Health Service Provider training page
Training videos
If preferred, you can watch our training videos in your own time and contact us with any questions you may have:
Training videos to get familiar with our service
If you would prefer to watch a video to get familiar with our service, you can click on the desired options below. Our video page has a suite of videos available if you would like to know more:
For health service providers:
- Health service provider training video - how to sign in and join a call
- Sign in to Video Call using SSO
- Clinic Waiting Area overview
- Sign in and join a call with a patient or client
- Searching, filtering and sorting in the Waiting Area
- Add a participant to your Video Call
- Sending the clinic link to patients and clients
- Apps & Tools - Share an image or PDF
- Leave Call to put a caller on hold
For clinic administrators:
- Essential configuration tasks for Clinic Administrators
- Add and manage team members
- Configure Video Call Entry Fields
- Add a post call link - such as a survey
For Organisation administrators:
Video Call Platform Support
| healthdirect Video Call | NSW Statewide Service Desk |
Local Health District Admin/Coordinator/ Support |
|
| Clinician |
Advanced Technical Support Scheduled training 24x7 Incident management Bespoke end-to-end testing Specific advanced device issues |
Login (SSO) issues related to accessing Video Call Portal Device Policies and Issues Network Support (e.g. BYOD) |
Platform access (org/clinics and roles and permission) Troubleshooting (Equipment, Internet Access, camera, microphone, etc.) Workflow training Platform training (joining patients, apps and tools, etc.) Feature requests analysis and reporting to HDA and jurisdictional lead |
| Patient |
Pre-call test support issues Specific advanced device issues Refer to NSW health organisation contact for a wrong appointment link provided |
Appointment information Clinic entry support General telehhealth support |
|
| Admin |
Workflow service access design Organisation/Clinics creation Bulk user management (onboarding, offboarding, roles and permissions) Bulk configuration Train the trainer Scheduling team training Feature Request Analysis and custom application design and development upon jurisdictional lead approval Community of Practice (COP) engagement and regular webinars Support ticket management Roadmap service delivery -SDMO 24x7 Incident management Resource Centre content access, support and development Maintaining NSW Health Resource Portal Maintaining NSW Health Telehealth contacts list on the Resource Centre Maintaining NSW Health primary contacts in HDA CRM for fortnightly comms Qlik (N-Printing) automated reporting and bespoke reporting requests Level 3 support |
Login (SSO) issues related to accessing Video Call Portal Device Policies and Issues Network Support (e.g. BYOD) |
|
| NSW Health IT |
4x7 Incident management Service monitoring Security and privacy management Single Sign On Configuration End-to-end testing as part of NSW Health onboarding project |
Website telehealth links to orgs/clinics |
Please note: If you have any questions, please call our support line on 1800 580 771 or email us at videocallsupport@healthdirect.org.au.