Organisation custom waiting experience configuration
Organisation administrators can manage the waiting experience content for callers to their clinics
Organisation administrators can configure a custom waiting experience playlist for callers to their organisation's clinics. Once the experience is created, it will then apply to any newly created clinics and waiting callers in those clinics will see the content playlist. It will not, however, filter down automatically to existing clinics when the organisation waiting experience is updated. Clinic administrators have the option to override any configured organisation waiting experience, as desired.
Custom Waiting Experience gives options to provide waiting content that suits the needs of the patients or clients accessing the clinic waiting areas. Please note, there is a Healthdirect content option available in all clinics and this is available by default for all clinics that do not have audio announcements already configured in the clinic.
Customised Images, videos, audio recordings and announcements (mp3 files) need to be created first and can then be added to your Organisation's custom waiting experience.
How to configure a Custom Waiting Experience
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From your Organisation page click on Configure, then click on Custom Waiting Experience.
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The configuration options to create a playlist will display. You can choose to loop the entire playlist (default option) or the last item in the playlist. You can also choose a delay for when the content plays for a waiting patient once they access the Waiting Area, if desired. |
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| Start creating a playlist by clicking on Add Item and adding new content. |  |
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In the selection box, select the type of content from the drop-down options:
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In this example we have selected Image. Click on Upload Image, navigate to your image location and select the desired image. Please Note: Allowed image formats are .jpg, .png or .gif files with a maximum file size of 2MB. |
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Once the image is selected, give the content a name and a duration (the length of time to display the desired image). Click Enabled to allow this content to play in your playlist. Then click Save. |
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| Your content will be added to the playlist for the clinic. Click Save to save any updates to the playlist and it will then play for waiting callers in the clinic. |  |
| To add more content to the playlist, click Add Item again and add the required content. This example shows how to add a YouTube video, using the YouTube link. |  |
| Once added and saved, the content will be added to your playlist. |  |
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Add as many items as you require. You can have one playlist configured per organisation and the content items will play in the order specified. Use the Up and Down arrows to the left of each piece of content to change the order, as required. Remember that you can disable a piece of content so that it remains in the list but does not play for waiting callers. Your organisation playlist will now apply to any newly created clinics. All clinics will have to option to select this playlist at the clinic level. |
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