Healthdirect Australia Help Center

    How does my organisation access Video Call?

    Information about how to get your organisation set up with Video Call

    To find out more about whether your organisation is eligible to use Video Call please contact the healthdirect Video Call team. 

    Tel: 1800 580 771

    Email: videocall@healthdirect.org.au

    Website: https://about.healthdirect.gov.au/video-call

    Alternatively, if your organisation comes under one of the following jurisdictions please use the contact details below:

    Victorian Department of Health & Human Services

    Healthdirect Australia works with the Victorian Department of Health & Human Services (DHHS) to make Video Call available to DHHS-funded health services. 

    To find out more about Healthdirect Video Call in Victoria, contact:

    Penelope Watson, Manager, Telehealth Strategy & Development

    Department of Health & Human Services

    Tel: (03) 9096 1405

    Mob: 0408 465 921

    Email: penelope.watson@dhhs.vic.gov.au



    WA Health

    Healthdirect Australia works with WA Health to make Video Call available to Western Australian health services. 

    To find out more about Healthdirect Video Call in Western Australia, contact:

    Kate McClelland, Senior Project Officer

    System Clinical Support and Innovation, Clinical Leadership and Reform

    Department of Health

    Tel:  (08) 9222 6463

    Email: kate.mcclelland@health.wa.gov.au



    SA Health

    Healthdirect Australia works with SA Health to make Video Call available to South Australian health services. 

    To find out more about Healthdirect Video Call in South Australia, contact:

    Jeanette Tininczky, Manager, Telemedicine

    Corporate Services

    Email: jeanette.tininczky@sa.gov.au

    ACT Health

    Healthdirect Australia works with ACT Health to make Video Call available to ACT health services. 

    To find out more about Healthdirect Video Call in the ACT, contact:

    Rebecca Heland Chief Nursing Midwifery Information Officer

    Digital Solutions Division, ACT Health Directorate

    Email: digital.support@act.gov.au

    The Commonwealth Department of Health 

    The Department is conducting a pilot program until 30 June 2021 for a free trial of the Video Call service for non-government organisations to determine the effectiveness of the technology in a primary healthcare setting at no cost to the approved sites. This can be used to deliver an alternative to face-to-face consultations where the relevant service providers may be eligible for a Medicare rebate.

    To find out more about Healthdirect Video Call contact: 

    Primary Care Services Branch, Primary Care Division 

    Commonwealth Department of Health

    Email: DAHM@health.gov.au 

    Please copy in videocall@healthdirect.org.au to the email.



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    or speak to the Video Call team on 1800 580 771

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