To find out more about whether your organisation is eligible to use Video Call please contact the healthdirect Video Call team.
Tel: 1800 580 771
Email: videocall@healthdirect.org.au
Website: https://about.healthdirect.gov.au/video-call
Alternatively, if your organisation comes under one of the following jurisdictions please use the contact details below:
Victoria Health
Healthdirect Australia works with the Victorian Department of Health & Human Services (DHHS) to make Video Call available to DHHS-funded health services.
To find out more about Healthdirect Video Call in Victoria, contact:
Amelia Matlock, Principal Project Officer | Virtual Care
Department of Health
Tel: (03) 9500 4427
Mob: 0408 465 921
Email: Amelia.matlock@health.vic.gov.au
WA Health
Healthdirect Australia works with WA Health to make Video Call available to Western Australian health services.
To find out more about Healthdirect Video Call in Western Australia, contact:
Jeevi Hadinnapola, Senior Project Officer
System Improvement Unit, Clinical Excellence Division
Department of Health
Tel: 0407 226 504
Email: Jeevani.hadinnapola@health.wa.gov.au
SA Health
Healthdirect Australia works with SA Health to make Video Call available to South Australian health services.
To find out more about Healthdirect Video Call in South Australia, contact:
Jeanette Tininczky, Manager, Telemedicine
Corporate Services
Email: jeanette.tininczky@sa.gov.au
NT Health
Healthdirect Australia works with NT Health to make Video Call available to Northern Territory health services.
To find out more about Healthdirect Video Call in NT, contact:
Anthony Chan, Senior TeleHealth System Administrator
Technology Services – Digital Services
Email: TeleHealthHelpdesk.THS@nt.gov.au
DeleteThe Commonwealth Department of Health and Aged Care
The Australian Government Department of Health and Aged Care has extended the healthdirect Video Call Exemplar Program to 30 June 2024. This program provides access for Allied Health and Aged Care, including residential aged care homes. The Exemplar program is designed for eligible non-government organisations to receive free Video Call licenses. This can be used to deliver an alternative to face-to-face consultations where the relevant service providers may be eligible for a Medicare rebate.
To find out more about healthdirect Video Call contact:
Primary Care Services Branch, Primary Care Division
Commonwealth Department of Health
Email: DAHM@health.gov.au
Please copy in videocall@healthdirect.org.au to the email.
Department of Veterans' Affairs
The Department of Veterans' Affairs provides funding for the Video Call service for counselling consultations.
To find out more about healthdirect Video Call contact:
Chan Chong Assistant Director A/g
Reporting and Data Management Section | Business Operations Branch
Mental Health & Wellbeing Services Division
Department of Veterans’ Affairs
Email: ChanChong.U@dva.gov.au
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