To find out more about whether your organisation is eligible to use Video Call please contact the healthdirect Video Call team.
Tel: 1800 580 771
Email: videocall@healthdirect.org.au
Website: https://about.healthdirect.gov.au/video-call
Alternatively, if your organisation comes under one of the following jurisdictions please use the contact details below:
Victoria Health
Healthdirect Australia works with the Victorian Department of Health & Human Services (DHHS) to make Video Call available to DHHS-funded health services.
To find out more about Healthdirect Video Call in Victoria, contact:
Penelope Watson, Manager, Telehealth Strategy & Development
Department of Health
Tel: (03) 9500 4427
Mob: 0408 465 921
Email: penelope.watson@health.vic.gov.au
Phil Mann, Director, Health Technology Solutions
Department of Health
Mob: 0419 378 553
Email: phil.mann@health.vic.gov.au
WA Health
Healthdirect Australia works with WA Health to make Video Call available to Western Australian health services.
To find out more about Healthdirect Video Call in Western Australia, contact:
Kate McClelland, Program Manager
System Improvement Unit, Clinical Strategy and Planning Division
Department of Health
Tel: (08) 9222 6463
Email: kate.mcclelland@health.wa.gov.au
SA Health
Healthdirect Australia works with SA Health to make Video Call available to South Australian health services.
To find out more about Healthdirect Video Call in South Australia, contact:
Jeanette Tininczky, Manager, Telemedicine
Corporate Services
Email: jeanette.tininczky@sa.gov.au
NT Health
Healthdirect Australia works with NT Health to make Video Call available to Northern Territory health services.
To find out more about Healthdirect Video Call in NT, contact:
Anthony Chan, Senior TeleHealth System Administrator
Technology Services – Digital Services
Email: TeleHealthHelpdesk.THS@nt.gov.au
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ACT Health
Healthdirect Australia works with ACT Health to make Video Call available to ACT health services.
To find out more about Healthdirect Video Call in the ACT, contact:Rebecca Heland Chief Nursing Midwifery Information Officer
Digital Solutions Division, ACT Health Directorate
Email: digital.support@act.gov.au
The Commonwealth Department of Health and Aged Care
The Department is conducting a pilot program until 30 June 2021 for a free trial of the Video Call service for non-government organisations to determine the effectiveness of the technology in a primary healthcare setting at no cost to the approved sites. This can be used to deliver an alternative to face-to-face consultations where the relevant service providers may be eligible for a Medicare rebate.
To find out more about healthdirect Video Call contact:
Primary Care Services Branch, Primary Care Division
Commonwealth Department of Health
Email: DAHM@health.gov.au
Please copy in videocall@healthdirect.org.au to the email.
Department of Veterans' Affairs
The Department of Veterans' Affairs provides funding for the Video Call service for counselling consultations.
To find out more about healthdirect Video Call contact:
James Wilkinson a/g Director - Systems and Data Management
Business Operations
Mental Health & Wellbeing Services Division
Department of Veterans’ Affairs
P 08 8290 0421 | Ext 477 421