Please note: we are in the process of updating several of the videos below since the recent redesigns of our clinic waiting area and call screen. Some of the shorter videos below show the previous designs, so you will notice it looks quite different now. We are updating these videos and the workflow and functionality described remains the same.
Video: How to use Video Call for patients
Share this video with your patients to guide them through starting a video call with your service at the time of their appointment.
Video link: https://bcove.video/3cZQnLm
Video Embed Code to embed in a website page:
<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6164146062001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>
Video: How to use Video Call for healthcare professionals
How to use Healthdirect Video Call for healthcare professionals. Please note the embedded version below is not downloadable. Here is both the link to the video to share it with other service providers and an embed code to embed in a webpage (eg intranet):
Video link: https://bcove.video/2MQoaxa
Video embed code to embed in a website page:
<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6070263964001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>
How to reset your password
This video explains how to reset your password for Video Call. Here is both the link to the video to share it with other service providers and an embed code to embed in a webpage (eg intranet). Please note: this video shows the previous design of the platform.
Video link: https://bcove.video/3HNxr5c
Video embed code to embed in a website page:
<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6319560736112" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>
DeleteClinic administration essential configuration
This video is for Clinic Administrators and takes you though the main configuration tasks necessary to get ready to offer video consultations to your patients/clients.
Please note, Video Call has had some design updates since this video was created, so it will look different to what you will see on the platform but the functionality is essentially the same. We are updating this video as soon as possible.
Video link: https://bcove.video/2C3upuvVideo embed code to embed in a website page:
<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6178644591001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>
Sending the clinic link to patients and clients
There are various workflows for sending the clinic link out to your patients and clients. This video outlines the options.
Video link: https://bcove.video/3MnZIQh
Video embed code to embed in a website page:
<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6313578095112" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>
DeleteOrganisation administration role and functions
This video is for Organisation Administrators and takes you through configuration at the organisation level and an overview of reports.
Please note, Video Call has had some design updates since this video was created, so it will look different to what you will see on the platform but the functionality is essentially the same. We are updating this video as soon as possible.
Video link: https://bcove.video/3aQ70vb
Video embed code to embed in a website page:
<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6234794699001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>
Introducing Video Call into your general practice
This video is for GP practices with information about our service. It includes interview footage of a GP that uses Video Call and a PHN Digital Health Coordinator.
Video link: https://bcove.video/3neLzqTVideo embed code to embed in a website page:
<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6209238098001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>
How Video Call can integrate with your general practice
This video features a GP who has integrated Video Call into their practice workflow.
Video link: https://bcove.video/2GRIqh6Video embed code to embed in a website page:
<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6209232197001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>
Healthdirect Waiting Area Consent configuration
This video is for clinic and organisation administrators and shows how to configure the important clinic information callers see as they start a Video Call. Please note: this video shows the previous design of the platform.
Video link: https://bcove.video/391J2Lm
Video embed code to embed in a website page:
<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6220507153001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>
Configuring automated messages for waiting callers
This video explains how to create automated messages that send to waiting patients after a set amount of time has elapsed.
Video link: https://bcove.video/3nt0yx0
Video embed code to embed in a website page:
<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6221145707001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>
Configuring audio announcements for waiting callers
This video explains how to configure audio announcements that send to waiting patients after a set amount of time has elapsed. Please note that the announcements need to be recorded prior to configuring in Video Call.
Video link: https://bcove.video/3qAE0fJ
Video embed code to embed in a website page:
<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6224323819001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>
Add a survey for your clinic
This video explains how to add a survey for your clinic to get feedback from patients and/or clinicians about their experience using Video Call. Please note: this video shows the previous design of the platform.
Video link: https://bcove.video/2RVInCN
Video embed code to embed in a website page:
<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6194026937001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>