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  • Home
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If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

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Videos to share or embed on your website

These training and information videos can be viewed via a link or embedded on your website


Please find video links and embed codes below to view and embed Video Call training videos on a website or in an intranet.

Video: How to use Video Call for patients

Share this video with your patients to guide them through starting a video call with your service at the time of their appointment. The captions for this video can be turned on and off using the caption button in the bottom right of the video player. There are various translated languages for the captions available, which can be selected using the captions button.

Video link: https://bcove.video/3cZQnLm

Video Embed Code to embed in a website page: 

<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6164146062001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

Video: How to use Video Call for healthcare professionals

How to use Healthdirect Video Call for healthcare professionals. Please note the embedded version below is not downloadable. Here is both the link to the video to share it with other service providers and an embed code to embed in a webpage (eg intranet):

Video link: https://bcove.video/2MQoaxa

Video embed code to embed in a website page: 

<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6070263964001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

Sign in to Video Call

This video explains how to sign in to Video Call and is for Video Call account holders, such as health service providers, admin and reception staff in health organisations.

Video link: https://bcove.video/3LwGmtW

Video embed code to embed in a website page: 

<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6322952093112" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

Sign in to Video Call using Single Sign-on (SSO)

If you work in an organisation that uses SSO for healthdirect Video Call, you don't need a separate password for our service. You will instead be prompted to sign into the platform using your organisation credentials.

Video link:https://bcove.video/3yR4mAA

Video embed code to embed in a website page:

<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6322950513112" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

How to reset your password

This video explains how to reset your password for Video Call. Here is both the link to the video to share it with other service providers and an embed code to embed in a webpage (eg intranet). Please note: this video shows the previous design of the platform.

Video link: https://bcove.video/3HNxr5c

Video embed code to embed in a website page:

<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6319560736112" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

Clinic administration essential configuration

This video is for Clinic Administrators and takes you though the main configuration tasks necessary to get ready to offer video consultations to your patients/clients. 

Video link: https://bcove.video/2C3upuv  

Video embed code to embed in a website page:  
<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6178644591001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div> 

Configure waiting area entry fields

This video is for clinic administrators and explains how to configure entry fields for your clinic. Entry fields can be patient facing,  so they can enter the requested details when they are accessing the clinic waiting area. They can also be set as internal fields for clinic staff to populate to provide information for other team members.

Video link: https://bcove.video/3XiS5k2

Video embed code to embed in a website page:  
 <div
 style="position: relative; display: block; max-width: 100%;">
 <div
   style="padding-top: 56.25%;">
   <iframe
     src="https://players.brightcove.net/1922092292001/H1Gihh3_default/index.html?videoId=6321869435112"
     allowfullscreen=""
     allow="encrypted-media"
     style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe>
 </div>
</div>

 

Clinic Waiting Area overview

This video gives an overview of the main section in the Clinic Waiting Area, which is where health consultations take place in the Video Call service.

Video link: https://bcove.video/40gUID7

Video embed code to embed in a website page:

<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html videoId=6323407108112" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

Sending the clinic link to patients and clients

There are various workflows for sending the clinic link out to your patients and clients. This video outlines the options.

Video link: https://bcove.video/3MnZIQh 

Video embed code to embed in a website page:

<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6313578095112" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

Sign in to Video Call and join a call

This videos shows health service providers and admin staff how to sign in to Video Call and join a call with a patient or client.

Video link: https://bcove.video/3RFYa76

Video embed code to embed in a website page:

<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6319902454112" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

Search, filter and sort in the Waiting Area

Users can search for callers in the clinic, filter by keywords and caller status and sort by caller column information, as desired.

Video link: https://bcove.video/3LRtiPs

Video embed code to embed in a website page:

<div

  style="position: relative; display: block; max-width: 100%;">

  <div

    style="padding-top: 56.25%;">

    <iframe

      src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6326708100112"

      allowfullscreen=""

      allow="encrypted-media"

      style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe>

  </div>

</div>

Add a participant to your Video Call

You can add participants to your Video Call by either adding them from the Clinic Waiting Area or inviting them directly into the call.

Video link: https://bcove.video/3ysLojy

Video embed code to embed in a website page:

<div

  style="position: relative; display: block; max-width: 100%;">

  <div

    style="padding-top: 56.25%;">

    <iframe

      src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6322258252112"

      allowfullscreen=""

      allow="encrypted-media"

      style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe>

  </div>

</div>

Share an image or PDF

Using Apps & Tools you can share resources into a Video Call consultation, including images and PDF files.

Video link: https://bcove.video/3mQhsLG

Video embed code to embed in a website page:

<div

  style="position: relative; display: block; max-width: 100%;">

  <div

    style="padding-top: 56.25%;">

    <iframe

      src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6322453329112"

      allowfullscreen=""

      allow="encrypted-media"

      style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe>

  </div>

</div>

Put a caller on hold in the Waiting Area

When in a call with one other person, health service providers can leave the call to put their patient or clinic on hold in the clinic waiting area.

Video link: https://bcove.video/428KZAo

Video embed code to embed in a website page:

<div

  style="position: relative; display: block; max-width: 100%;">

  <div

    style="padding-top: 56.25%;">

    <iframe

      src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6322457785112"

      allowfullscreen=""

      allow="encrypted-media"

      style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe>

  </div>

</div>

Introducing Video Call into your general practice

This video is for GP practices with information about our service. It includes interview footage of a GP that uses Video Call and a PHN Digital Health Coordinator.

Video link: https://bcove.video/3neLzqT  

Video embed code to embed in a website page:  
<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6209238098001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

How Video Call can integrate with your general practice

This video features a GP who has integrated Video Call into their practice workflow.

Video link: https://bcove.video/2GRIqh6  

Video embed code to embed in a website page:  
<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6209232197001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

Add a survey for your clinic

This video explains how to add a survey for your clinic to get feedback from patients and/or clinicians about their experience using Video Call. Please note: this video shows the previous design of the platform and will be updated soon.

Video link: https://bcove.video/2RVInCN

Video embed code to embed in a website page:

<div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6194026937001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

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