Healthdirect Australia Help Center

    Videos to share or embed on your website

    These training and information videos can be viewed via a link or embedded on your website

    Video: How to use Video Call for patients

    Share this video with your patients to guide them through starting a video call with your service at the time of their appointment. 

    Please note that this video has closed captions to assist deaf or hard of hearing viewers. These can be turned on or off by each viewer as required. To access closed captions go to the CC symbol at the bottom right of the video and select 'en' for English captions (only English captions are currently available).

    Video link: https://bcove.video/3cZQnLm

    Video Embed Code to embed in a website page: 

    <div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6164146062001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

    Video: How to use Video Call for healthcare professionals

    How to use Healthdirect Video Call for healthcare professionals. Please note the embedded version below is not downloadable. Here is both the link to the video to share it with other service providers and an embed code to embed in a webpage (eg intranet):

    Video link: https://bcove.video/2MQoaxa

    Video embed code to embed in a website page: 

    <div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6070263964001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

    Introducing Video Call into your general practice

    This video is for GP practices with information about our service. It includes interview footage of a GP that uses Video Call and a PHN Digital Health Coordinator.

    Video link: https://bcove.video/3neLzqT

    Video embed code to embed in a website page:
    <div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6209238098001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

    How Video Call can integrate with your general practice

    This video features a GP who has integrated Video Call into their practice workflow.

    Video link: https://bcove.video/2GRIqh6

    Video embed code to embed in a website page:
    <div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6209232197001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

    Organisation administration role and functions

    This video is for Organisation Administrators and takes you through configuration at the organisation level and an overview of reports.

    Video link: https://bcove.video/3aQ70vb

    Video embed code to embed in a website page:

    <div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6234794699001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>


    Clinic administration essential configuration

    This video is for Clinic Administrators and takes you though the main configuration tasks necessary to get ready to offer video consultations to your patients/clients.

    Video link: https://bcove.video/2C3upuv

    Video embed code to embed in a website page:
    <div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6178644591001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

    Healthdirect Waiting Area Consent configuration

    This video is for clinic and organisation administrators and shows how to configure the important clinic information callers see as they start a Video Call.

    Video link: https://bcove.video/391J2Lm

    Video embed code to embed in a website page:
    <div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6220507153001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

    Configuring automated messages for waiting callers

    This video explains how to create automated messages that send to waiting patients after a set amount of time has elapsed.

    Video link: https://bcove.video/3nt0yx0

    Video embed code to embed in a website page:

    <div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6221145707001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

    Configuring audio announcements for waiting callers

    This video explains how to configure audio announcements that send to waiting patients after a set amount of time has elapsed. Please note that the announcements need to be recorded prior to configuring in Video Call.

    Video link: https://bcove.video/3qAE0fJ

    Video embed code to embed in a website page:

    <div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6224323819001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

    Add a survey for your clinic

    This video explains how to add a survey for your clinic to get feedback from patients and/or clinicians about their experience using Video Call. 

    Video link: https://bcove.video/2RVInCN

    Video embed code to embed in a website page:

    <div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6194026937001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

    Lock/Unlock a video call

    This video explains how to lock a video call for extra privacy and security. 

    Video link:https://bcove.video/2HEEJeI

    Video embed code to embed in a website page:

    <div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6196265234001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>

    Video: How to reset your password

    This video explains how to reset your password for Video Call. Here is both the link to the video to share it with other service providers and an embed code to embed in a webpage (eg intranet).

    Video link: https://bcove.video/331LRYN

    Video embed code to embed in a website page:

    <div style="position: relative; display: block; max-width: 100%;"><div style="padding-top: 56.25%;"><iframe src="https://players.brightcove.net/1922092292001/default_default/index.html?videoId=6066375295001" allowfullscreen="" allow="encrypted-media" style="position: absolute; top: 0px; right: 0px; bottom: 0px; left: 0px; width: 100%; height: 100%;"></iframe></div></div>


    Can’t find what you’re looking for?

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    or speak to the Video Call team on 1800 580 771

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