Healthdirect Australia Help Center

    Need a Video Call account?

    Information about who to contact if you would like to use healthdirect Video Call

    If you are a health service practitioner or team member and your organisation is set up with healthdirect Video Call, you will need an account and can then be added to the relevant online Video Call clinic/s. Please see below for how to apply to get your service set up with Video Call.

    Please note that patients do not need a Video Call account and if your link incorrectly takes you to the sign in page, please check that you have typed the link correctly and if so please contact your clinic to discuss.

    The quickest way to get an account is:

    • general practices – one person from your practice, usually your practice manager, applies online to create a Video Call virtual clinic and then can add you as a team member (which will also create your account) – your PHN will be able to provide support to your practice (see contacts below)
    • Aboriginal Controlled Community Health Services – your practice manager or an admin person applies online to create a Video Call virtual clinic and then can add you as a team member (which will also create your account)
    • primary health care services such as mental health, allied health, maternal child health and aged care – contact your PHN to set up an account (see contacts below).

    If you are unsure about what to do, contact the healthdirect Video Call team:
    P: 1800 580 771
    E: videocall@healthdirect.org.au

    Contact details 

    For assistance with setting up an account or using healthdirect Video Call, contact the telehealth coordinator for the organisation you're affiliated with:

    Australian Government departments

    Department Email Phone
    Defence healthdirect.request@defence.gov.au
    Veteran Affairs openarms.opcmanagement@dva.gov.au


    Primary Health Networks

    PHN Email Phone
    Adelaide     digitalhealthinfo@adelaidephn.com.au 08 8219 5900
    Capital Health Network (ACT) g.carswell@chnact.org.au
    Brisbane North amie.horwood@brisbanenorthphn.org.au 07 3490 3454
    Brisbane South ehealth@bsphn.org.au
    Central and Eastern Sydney telehealth@cesphn.com.au
    Central Queensland, Wide Bay, Sunshine Coast videocall@ourphn.org.au
    Country SA support@countrysaphn.com.au 08 8565 8900
    Darling Downs and West Moreton renata@ddwmphn.com.au 0417 464 430
    Eastern Melbourne digitalhealth@emphn.org.au 03 9046 0300
    Gippsland     Digital.Health@gphn.org.au
    Gold Coast   videocall@healthdirect.org.au  02 8069 6079
    Hunter New England and Central Coast telehealth@hneccphn.com.au
    Murray gorr@murrayphn.org.au 0448 580 125
    Murrumbidgee andrew.heap@mphn.org.au
    Nepean Blue Mountains telehealth@nbmphn.com.au 02 4708 8150
    North Coast

    areeve@ncphn.org.au 

    srobin@ncphn.org.au 


    North Western Melbourne primarycare@nwmphn.org.au

    Northern Queensland digitalhealth@nqphn.com.au 07 4034 0300
    Northern Sydney DigitalHealth@snhn.org.au 02 9432 8250
    Northern Territory practicesupport@ntphn.org.au
    South Eastern Melbourne digitalhealth@semphn.org.au 03 8514 4460
    South Eastern NSW digitalhealth@coordinare.org.au 1300 069 002
    South Western Sydney digitalhealth@swsphn.com.au
    Tasmania     providersupport@primaryhealthtas.com.au
    WA Primary Health Alliance ehealth@wapha.org.au
    Western NSW telehealth@wnswphn.org.au
    Western Queensland admin@wqphn.com.au
    Western Sydney support@wentwest.com.au
    Western Victoria digitalhealth@westvicphn.com.au (03) 5222 0800

    Australian Capital Territory

    Organisation Email Phone
    ACT Health Digital.Support@act.gov.au 02 5124 5000

    South Australia

    Organisation Email Phone
    Central Adelaide Local Health Network Health.RAHOPDTeleHealthAdmin@sa.gov.au
    Barossa Hills Fleurieu Local Health Network Health.SAHealthTelerehabilitation@sa.gov.au 0477 704 876
    Eyre Far North Local Health Network Health.SAHealthTelerehabilitation@sa.gov.au 0477 704 876
    Flinders Upper North Local Health Network Health.SAHealthTelerehabilitation@sa.gov.au 0477 704 876
    Limestone Coast Local Health Network Health.SAHealthTelerehabilitation@sa.gov.au 0477 704 876
    Northern Adelaide Local Health Network Health.NALHNTeleHealth@sa.gov.au 0400 953 189
    Riverland Mallee Coorong Local Health Network Health.SAHealthTelerehabilitation@sa.gov.au 0477 704 876
    SA Ambulance Service DLHealthSAASEOCTechs@sa.gov.au 08 8274 0577
    Southern Adelaide Local Health Network Health.FMCSALHNTelerehabilitation@sa.gov.au 08 8404 2966
    Women’s and Children’s Hospital Health.WCHNITRequests@sa.gov.au 08 8161 6504
    Women’s and Children’s Hospital CAFHS dom.pipicella@sa.gov.au
    Dianna.Smith-McCue2@sa.gov.au
    08 8303 1524
    08 8161 7198
    Yorke and Northern LHN Health.SAHealthTelerehabilitation@sa.gov.au 0477 704 876

    Victoria

    Alfred Health telehealth@alfred.org.au
    Austin Health telehealth@austin.org.au
    Bairnsdale Regional Health Service itsupport@brhs.com.au 03 5150 3464
    Ballarat Community Health  Helpdesk@bchc.org.au 03 5338 9187
    Ballarat Health Services telehealthenquiries@bhs.org.au
    Barwon Health telehealth@barwonhealth.org.au 03 4215 1230
    Bass Coast Health  itsupport@basscoasthealth.org.au 03 5671 3337
    Bayside City Council anmartin@bayside.vic.gov.au 03 9599 4755
    Bellarine Community Health Ltd info@bch.org.au 1800 007 224
    Bendigo Health telehealth@bendigohealth.org.au 03 5454 8176
    Castlemaine Health kjames@castlemainehealth.org.au 03 5471 3568
    Central Bayside Community Health Services dmartinz@cbchs.org.au 03 8587 0283
    Central Gippsland Health Service hailey.mowbray@cghs.com.au  03 51438944
    City Of Stonnington Mchcadmin@stonnington.vic.gov.au 03 8290 3336
    Cobdenhealth telehealth@barwonhealth.org.au 03 4215 1230
    Connect Health & Community

    it@connecthealth.org.au 

    helpdesk@connecthealth.org.au

    03 9575 5304  
    Colac Area Health

    GHarrison@cah.vic.gov.au 

    telehealth@barwonhealth.org.au 

    03 5232 5466

    03 4215 1230

    Dartmoor Bush Nursing Centre  telehealth@barwonhealth.org.au 03 4215 1230
    Dental Health Services Victoria Servicedesk@dhsv.org.au 03 9341 1010
    Djerriwarrh Health Services RuthM@djhs.org.au  03 9747 7604
    DPV Health info@dpvhealth.org.au 1300 234 263
    East Grampians Health Service amanda.kumnick@eghs.net.au 03 5352 9393
    Eastern Health telehealth@easternhealth.org.au 1300 342 255
    Echuca Regional Health

    gsalter@erh.org.au

    bcolbert@erh.org.au 


    Edenhope & District Memorial Hospital Josephb@edmh.org.au 0436 625 561
    Forensicare chris.guest@forensicare.vic.gov.au 03 9495 9152
    Gippsland Lakes Complete Health itsupport@glch.org.au 03 5155 8444
    Gippsland Southern Health Service vivian.carroll@gshs.com.au 03 5654 2701
    Goulburn Valley Health Lloyd.eldred@gvhealth.org.au
    Great Ocean Road Health telehealth@barwonhealth.org.au 03 4215 1230
    Hesse Rural Health telehealth@barwonhealth.org.au 03 4215 1230
    Heywood Rural Health telehealth@barwonhealth.org.au 03 4215 1230
    IPC Health Pam.Malone@ipchealth.com.au 0409 330 908
    Mentis Assist Telehealth@mentisassist.org.au 03 5970 5000  
    Mercy Health ehiggs@mercy.com.au 0403 350 926
    Mildura Base Hospital telehealth.mbh@ramsayhealth.com.au

    0439 485 775

    0436 287 706

    Mildura Rural City Council mchs@mildura.vic.gov.au 03 5018 8277
    Mitchell Shire Council
    Leanne.king@mitchellshire.vic.gov.au 
    03 5734 6200
    Monash Health telehealth@monashhealth.org


    03 8572 3823

    Moyne Health Services telehealth@barwonhealth.org.au 03 4215 1230
    Northeast Health Jane.kealey@nhw.org.au 0477 398 016
    Northern District Community Health  Bradley.Tarr@ndch.org.au 03 5451 0200
    Northern Health Tracey.Webster2@nh.org.au 0415 793 154
    Odyssey House Victoria  nmoseby@odyssey.org.au 03 9420 7614
    Peninsula Health Telehealth@phcn.vic.gov.au

    Shona Callum - 03 9784 7253 

    Naomi Winter - 03 9784 2725

    Peter MacCallum Cancer Centre  telehealth@petermac.org

    03 8559 7578 - Patients

    03 8559 6212 - Clinicians/internal contacts

    PIPER frank.millen@rch.org.au  03 9345 9014
    Portland District Health telehealth@barwonhealth.org.au 03 4215 1230
    QEC (Queen Elizabeth Centre) samcor@qec.org.au 03 9549 2704
    Rochester and Elmore District Health Service bsmirk@redhs.com.au 03 5484 4465
    RMH - The Royal Melbourne Hospital telehealth@mh.org.au

    0439 485 775

    0436 287 706

    RMH - NorthWestern Mental Health nwmh.telehealth@mh.org.au
    South Gippsland Hospital Samantha.park@sghs.com.au 0428 391 700
    South West Health Care telehealth@barwonhealth.org.au 03 4215 1230
    St Vincent's Melbourne Telehealth.Team@svha.org.au 03 9231 1102
    Sunbury Community Health telehealth@sunburychc.org.au 03 9744 4455
    Surf Coast Shire aclemens@surfcoast.vic.gov.au 03 5261 0549  
    TaskForce Community Organisation sarahd@taskforce.org.au 0451 192 081
    Terang and Mortlake Health Service telehealth@barwonhealth.org.au 03 4215 1230
    The Kilmore and District Hospital Kirrily.gilchrist@kilmorehealth.org.au 03 5734 2075
    Timboon and District Healthcare Service telehealth@barwonhealth.org.au 03 4215 1230
    The Royal Children's Hospital Melbourne rch.telehealth@rch.org.au 03 9345 4645
    The Royal Women's Hospital videocall@thewomens.org.au 03 8345 2799
    Wellways Australia enquiries@wellways.org 1300 111 400
    West Gippsland Healthcare Group ict.servicedesk@wghg.com.au 03 5623 0798
    Western District Health Service telehealth@barwonhealth.org.au 03 4215 1230
    Western Health telehealth@wh.org.au
    Whitehorse City Council helpdesk@whitehorse.vic.gov.au
    Windana telehealth@windana.org.au 03 9529 7955
    within Australia info@withinaustralia.org.au 1300 737 412

    Western Australia

    Organisation Email Phone
    Child and Adolescent Health Service (CAHS)
    • Perth Childrens' Hospital
    • Child and Adolescent Mental Health Services
    • Child and Adolescent Community Health
    Telehealth.CAHS@health.wa.gov.au 08 6456 0525

    East Metropolitan Health Service (EMHS)

    Royal Perth Bentley Group 

    • Royal Perth Hospital
    • Bentley Hospital
    • Royal Perth Bentley Group Mental Health Service 
    RPH.Telehealth@health.wa.gov.au

    08 92242417
    East Metropolitan Health Service (EMHS) 
    Armadale Kalamunda Group
    • Armadale Health Service
    • Kalamunda Hospital
    AKG.Telehealth@health.wa.gov.au 08 9391 1108
    0419 569 345

    North Metropolitan Health Service (NMHS)

    • Sir Charles Gairdner Hospital 
    • Osborne Park Hospital
    • King Edward Memorial Hospital
    • NMHS Mental Health Service
    • NMHS Public Health Service
    NMHS.Telehealth@health.wa.gov.au 08 6457 7991
    or
    08 6458 2823
    WA Country Health Services (WACHS)
    • Kimberley
    • Wheatbelt 
    • Great Southern 
    • Goldfields 
    • Midwest
    • Southwest
    • Pilbara
    WACHSICTHelpdesk@health.wa.gov.au
    1800 794 748
    South Metropolitan Health Service (SMHS)
    • Fiona Stanley Hospital
    • Fremantle Hospital
    FSH.Telehealth@health.wa.gov.au
    South Metropolitan Health Service (SMHS)
    • Peel Health Campus
    SMHSTelehealth@health.wa.gov.au
    South Metropolitan Health Service (SMHS)
    • Rockingham General Hospital 
    RkPGSystemsSupport@health.wa.gov.au
    Statewide Services SMHSTelehealth@health.wa.gov.au
     

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    Email support

    or speak to the Video Call team on 1800 580 771

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