Healthdirect Australia Help Center

    Need a Video Call account?

    Information about who to contact if you would like to use healthdirect Video Call.

    If you are a health service practitioner and your organisation is already set up with healthdirect Video Call, you will need an account and can then be added to the relevant online Video Call clinic/s. 

    Please note that patients do not need a Video Call account and if your link incorrectly takes you to the sign in page, please check that you have typed the link correctly and if so please contact your clinic to discuss.

    The quickest way to get an account is:

    • general practices – one person from your practice, usually your practice manager, applies online to create a Video Call virtual clinic and then can add you as a team member (which will also create your account) – your PHN will be able to provide support to your practice (see contacts below)
    • Aboriginal Controlled Community Health Services – your practice manager or an admin person applies online to create a Video Call virtual clinic and then can add you as a team member (which will also create your account)
    • primary health care services such as mental health, allied health, maternal child health and aged care – contact your PHN to set up an account (see contacts below).

    If you are unsure about what to do, contact the healthdirect Video Call team:
    P: 1800 580 771
    E: videocall@healthdirect.org.au

    Contact details 

    For assistance with setting up an account or using healthdirect Video Call, contact the organisation you're affiliated with.

    Australian Government departments

    Department Email Phone
    Defence healthdirect.request@defence.gov.au

    Veteran Affairs openarms.opcmanagement@dva.gov.au


    Primary Health Networks

    PHN Email Phone
    Adelaide     digitalhealthinfo@adelaidephn.com.au 08 8219 5900
    Capital Health Network (ACT) g.carswell@chnact.org.au
    Brisbane North amie.horwood@brisbanenorthphn.org.au 07 3490 3454
    Brisbane South ehealth@bsphn.org.au
    Central and Eastern Sydney telehealth@cesphn.com.au
    Central Queensland, Wide Bay, Sunshine Coast videocall@ourphn.org.au

    Country SA support@countrysaphn.com.au 08 8565 8900
    Darling Downs and West Moreton renata@ddwmphn.com.au 0417 464 430
    Eastern Melbourne digitalhealth@emphn.org.au 03 9046 0300
    Gippsland     Digital.Health@gphn.org.au

    Gold Coast   videocall@healthdirect.org.au  02 8069 6079
    Hunter New England and Central Coast telehealth@hneccphn.com.au
    Murray gorr@murrayphn.org.au
    0448 580 125
    Murrumbidgee andrew.heap@mphn.org.au

    Nepean Blue Mountains
    telehealth@nbmphn.com.au
    02 4708 8150
    North Coast

    areeve@ncphn.org.au 

    srobin@ncphn.org.au 


    North Western Melbourne
    madeline.leonard@nwmphn.org.au
    03 9347 1188
    Northern Queensland digitalhealth@nqphn.com.au
    07 4034 0300
    Northern Sydney DigitalHealth@snhn.org.au
    02 9432 8250
    Northern Territory
    practicesupport@ntphn.org.au

    South Eastern Melbourne
    digitalhealth@semphn.org.au
    03 8514 4460
    South Eastern NSW
    digitalhealth@coordinare.org.au
    1300 069 002
    South Western Sydney
    digitalhealth@swsphn.com.au

    Tasmania    
    providersupport@primaryhealthtas.com.au

    WA Primary Health Alliance
    ehealth@wapha.org.au

    Western NSW
    telehealth@wnswphn.org.au

    Western Queensland
    admin@wqphn.com.au

    Western Sydney
    support@wentwest.com.au

    Western Victoria
    digitalhealth@westvicphn.com.au
    (03) 5222 0800

    Australian Capital Territory

    Organisation Email Phone
    ACT Health Digital.Support@act.gov.au
    02 5124 5000

    South Australia

    Organisation Email Phone
    Central Adelaide Local Health Network
    Health.RAHOPDTeleHealthAdmin@sa.gov.au

    Barossa Hills Fleurieu Local Health Network
    Health.SAHealthTelerehabilitation@sa.gov.au
    0477 704 876
    Eyre Far North Local Health Network
    Health.SAHealthTelerehabilitation@sa.gov.au
    0477 704 876
    Flinders Upper North Local Health Network
    Health.SAHealthTelerehabilitation@sa.gov.au
    0477 704 876
    Limestone Coast Local Health Network
    Health.SAHealthTelerehabilitation@sa.gov.au
    0477 704 876
    Northern Adelaide Local Health Network
    Health.NALHNTeleHealth@sa.gov.au
    0400 953 189
    Riverland Mallee Coorong Local Health Network
    Health.SAHealthTelerehabilitation@sa.gov.au
    0477 704 876
    SA Ambulance Service
    DLHealthSAASEOCTechs@sa.gov.au
    08 8274 0577
    Southern Adelaide Local Health Network
    Health.FMCSALHNTelerehabilitation@sa.gov.au
    08 8404 2966
    Women’s and Children’s Hospital
    Health.WCHNITRequests@sa.gov.au  08 8161 6504
    Women’s and Children’s Hospital CAFHS
    dom.pipicella@sa.gov.au
    Dianna.Smith-McCue2@sa.gov.au
    08 8303 1524
    08 8161 7198
    Yorke and Northern LHN
    Health.SAHealthTelerehabilitation@sa.gov.au
    0477 704 876

    Victoria

    Alfred Health telehealth@alfred.org.au

    Austin Health telehealth@austin.org.au
    03 9496 5055 (service desk)
    Bairnsdale Regional Health Service itsupport@brhs.com.au
    03 5150 3464
    Ballarat Community Health  Helpdesk@bchc.org.au
    03 5338 9187
    Ballarat Health Services telehealthenquiries@bhs.org.au

    Barwon Health telehealth@barwonhealth.org.au
    03 4215 1230
    Bass Coast Health  itsupport@basscoasthealth.org.au
    03 5671 3337
    Bayside City Council anmartin@bayside.vic.gov.au
    03 9599 4755
    Bellarine Community Health Ltd info@bch.org.au
    1800 007 224
    Bendigo Health telehealth@bendigohealth.org.au
    03 5454 8176
    Castlemaine Health kjames@castlemainehealth.org.au
    03 5471 3568
    Central Bayside Community Health Services dmartinz@cbchs.org.au
    03 8587 0283
    Central Gippsland Health Service
    hailey.mowbray@cghs.com.au 
    03 51438944
    Cobdenhealth telehealth@barwonhealth.org.au
    03 4215 1230
    Connect Health & Community

    it@connecthealth.org.au 

    helpdesk@connecthealth.org.au

    03 9575 5304  
    Colac Area Health

    GHarrison@cah.vic.gov.au 

    telehealth@barwonhealth.org.au 

    03 5232 5466

    03 4215 1230

    Dartmoor Bush Nursing Centre  telehealth@barwonhealth.org.au
    03 4215 1230
    Dental Health Services Victoria Servicedesk@dhsv.org.au
    03 9341 1010
    Djerriwarrh Health Services
    RuthM@djhs.org.au 
    03 9747 7604
    DPV Health info@dpvhealth.org.au
    1300 234 263
    East Grampians Health Service amanda.kumnick@eghs.net.au
    03 5352 9393
    Eastern Health telehealth@easternhealth.org.au
    1300 342 255
    Echuca Regional Health

    gsalter@erh.org.au

    bcolbert@erh.org.au 


    Edenhope & District Memorial Hospital Josephb@edmh.org.au
    0436 625 561
    Forensicare chris.guest@forensicare.vic.gov.au
    03 9495 9152
    Gippsland Lakes Complete Health itsupport@glch.org.au
    03 5155 8444
    Gippsland Southern Health Service
    vivian.carroll@gshs.com.au
    03 5654 2701
    Goulburn Valley Health
    Lloyd.eldred@gvhealth.org.au

    Great Ocean Road Health telehealth@barwonhealth.org.au
    03 4215 1230
    Hesse Rural Health telehealth@barwonhealth.org.au
    03 4215 1230
    Heywood Rural Health telehealth@barwonhealth.org.au
    03 4215 1230
    IPC Health Pam.Malone@ipchealth.com.au
    0409 330 908
    Mentis Assist Telehealth@mentisassist.org.au
    03 5970 5000  
    Mercy Health ehiggs@mercy.com.au
    0403 350 926
    Mildura Base Hospital telehealth.mbh@ramsayhealth.com.au

    0439 485 775

    0436 287 706

    Mildura Rural City Council mchs@mildura.vic.gov.au
    03 5018 8277
    Mitchell Shire Council
    Leanne.king@mitchellshire.vic.gov.au 
    03 5734 6200
    Monash Health telehealth@monashhealth.org


    03 8572 3823

    Moyne Health Services
    telehealth@barwonhealth.org.au
    03 4215 1230
    Northeast Health Jane.kealey@nhw.org.au
    0477 398 016
    Northern District Community Health  Bradley.Tarr@ndch.org.au
    03 5451 0200
    Northern Health Tracey.Webster2@nh.org.au
    0415 793 154
    Odyssey House Victoria  nmoseby@odyssey.org.au
    03 9420 7614
    Peninsula Health Telehealth@phcn.vic.gov.au

    Shona Callum - 03 9784 7253 

    Naomi Winter - 03 9784 2725

    Peter MacCallum Cancer Centre  telehealth@petermac.org

    03 8559 7578 - Patients

    03 8559 6212 - Clinicians/internal contacts

    Portland District Health telehealth@barwonhealth.org.au
    03 4215 1230
    QEC (Queen Elizabeth Centre) samcor@qec.org.au
    03 9549 2704
    Rochester and Elmore District Health Service bsmirk@redhs.com.au
    03 5484 4465
    RMH - The Royal Melbourne Hospital telehealth@mh.org.au

    0439 485 775

    0436 287 706

    RMH - NorthWestern Mental Health nwmh.telehealth@mh.org.au

    South Gippsland Hospital Samantha.park@sghs.com.au
    0428 391 700
    South West Health Care telehealth@barwonhealth.org.au
    03 4215 1230
    St Vincent's Melbourne Telehealth.Team@svha.org.au
    03 9231 1102
    Sunbury Community Health telehealth@sunburychc.org.au
    03 9744 4455
    Surf Coast Shire aclemens@surfcoast.vic.gov.au
    03 5261 0549  
    TaskForce Community Organisation sarahd@taskforce.org.au
    0451 192 081
    Terang and Mortlake Health Service
    telehealth@barwonhealth.org.au
    03 4215 1230
    The Kilmore and District Hospital
    Kirrily.gilchrist@kilmorehealth.org.au
    03 5734 2075
    Timboon and District Healthcare Service
    telehealth@barwonhealth.org.au
    03 4215 1230
    The Royal Children's Hospital Melbourne rch.telehealth@rch.org.au


    03 9345 4645
    The Royal Women's Hospital videocall@thewomens.org.au
    03 8345 2799
    Wellways Australia enquiries@wellways.org
    1300 111 400
    West Gippsland Healthcare Group ict.servicedesk@wghg.com.au
    03 5623 0798
    Western District Health Service telehealth@barwonhealth.org.au
    03 4215 1230
    Western Health telehealth@wh.org.au

    Whitehorse City Council helpdesk@whitehorse.vic.gov.au

    Windana
    telehealth@windana.org.au
    03 9529 7955
    within Australia info@withinaustralia.org.au
    1300 737 412

    Western Australia

    Organisation Email
    CAHS Telehealth.CAHS@health.wa.gov.au
    EMHS
    (Bentley Hospital; Royal Perth Hospital; RPBG Mental Health Service)
    RPH.Telehealth@health.wa.gov.au
    EMHS (Armadale Health Service) AKG.Telehealth@health.wa.gov.au
    NMHS NMHS.Telehealth@health.wa.gov.au
    WACHS Telehealth.Servicedesk@health.wa.gov.au
    Fiona Stanley Hospital FSH.Telehealth@health.wa.gov.au
    SMHS Telehealth
    SMHSTelehealth@health.wa.gov.au
    Fremantle Hospital FSH.Telehealth@health.wa.gov.au
    Rockingham General Hospital RkPGSystemsSupport@health.wa.gov.au
     

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