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Need a Video Call account?

Find out who to contact to set up your Video Call account


Patients

Patients do not need a Video Call account. If your link incorrectly takes you to the sign in page, please contact your clinic to discuss.

New Users in Organisations already set up with Video Call

If you are a health service provider and your organisation is already set up with healthdirect Video Call, please contact your organisation’s telehealth team to request a new account. You can find your organisation in the dropdown lists below, by clicking on your state or jurisdiction.

If you are unsure about what to do, contact the healthdirect Video Call team:
P: 1800 580 771
E: videocallsupport@healthdirect.org.au

General Practice and Primary Health Care Services

If your health service does not yet have a Video Call clinic, one person from your practice, usually your practice manager, registers online to create a Video Call virtual clinic. 

Aboriginal Controlled Community Health Services

If your health service does not yet have a Video Call clinic, one person from your practice, usually your practice manager or an admin person registers online to create a Video Call virtual clinic.

Organisation contact details 

Australian Government departments

Department Email Phone
Defence healthdirect.request@defence.gov.au  
Veteran Affairs openarms.opcmanagement@dva.gov.au  
 
 

Primary Health Networks

PHN Email Phone
Adelaide     digitalhealthinfo@adelaidephn.com.au 08 8219 5900
Capital Health Network (ACT) g.carswell@chnact.org.au  
Brisbane North amie.horwood@brisbanenorthphn.org.au 07 3490 3454
Brisbane South ehealth@bsphn.org.au  
Central and Eastern Sydney telehealth@cesphn.com.au  
Central Queensland, Wide Bay, Sunshine Coast videocall@ourphn.org.au  
Country SA support@countrysaphn.com.au 08 8565 8900
Darling Downs and West Moreton renata@ddwmphn.com.au 0417 464 430
Eastern Melbourne digitalhealth@emphn.org.au 03 9046 0300
Gippsland     Digital.Health@gphn.org.au  
Gold Coast   videocall@healthdirect.org.au  02 8069 6079
Hunter New England and Central Coast telehealth@hneccphn.com.au  
Murray gorr@murrayphn.org.au 0448 580 125
Murrumbidgee andrew.heap@mphn.org.au  
Nepean Blue Mountains telehealth@nbmphn.com.au 02 4708 8150
North Coast areeve@ncphn.org.au   
North Western Melbourne primarycare@nwmphn.org.au  
Northern Queensland digitalhealth@nqphn.com.au 07 4034 0300
Northern Sydney DigitalHealth@snhn.org.au 02 9432 8250
Northern Territory practicesupport@ntphn.org.au  
South Eastern Melbourne digitalhealth@semphn.org.au 03 8514 4460
South Eastern NSW digitalhealth@coordinare.org.au 1300 069 002
South Western Sydney digitalhealth@swsphn.com.au  
Tasmania providersupport@primaryhealthtas.com.au  
WA Primary Health Alliance ehealth@wapha.org.au  
Western NSW telehealth@wnswphn.org.au  
Western Queensland admin@wqphn.com.au  
Western Sydney support@wentwest.com.au  
Western Victoria digitalhealth@westvicphn.com.au (03) 5222 0800
 
 


Aboriginal Community Controlled Health Organisations (ACCHOs)

ATSICHS Brisbane Ltd

ATSICHS IT Support 

it@atsichsbrisbane.org.au 

07 3029 6500  
 
 

New South Wales

NSW Health Organisation

Contact email

Phone

NSW Ambulance Hayley Turner  
Cancer Institute NSW Nicola Daye  
Central Coast LHD Maya Smitran  
Far West LHD Sharyn Cowie  
Hunter New England LHD Jennifer Rutherford  
Illawarra Shoalhaven LHD Krystal Naumovski  
Justice Health and Forensic Mental Health Network Joanna Witkiewicz  
Mid North Coast LHD Bronwyn Maxwell  
Murrumbidgee LHD Andrew Corrigan  
Nepean Blue Mountains LHD
Virtual Care Service
 
nbmlhd-virtualcare@health.nsw.gov.au 02 4734 4735
Northern NSW LHD Adrian Walsh  
Northern Sydney LHD Bruno Villamea Santos
Virtual Care Change Manager
 
NSW Pathology Louise Wienholt  
South Eastern Sydney LHD Sally Walker  
South Western Sydney LHD Mickael Gieules  
Southern NSW LHD Chin Weerakkody  
St Vincent's Health Network Majid Shahi  
Sydney Children's Hospitals Network Joeanne McSweeney
Senior Coordinator Virtual Care
0438 189 737
Sydney LHD Janelle Painter
Jonathon Prosser
 
Western NSW LHD
 
Sharyn Cowie
Manager Virtual Care
08 80801501
Western Sydney LHD
 
Asher Alhassid  
 
 

Northern Territory

All Healthdirect Video Call queries by NTG DOH employees: 

Check with your colleagues, the Telehealth Intranet webpage, your Clinic Administrator and/or your Clinic Manager. If you still require assistance, and you are an NTG DOH employee, please raise a request with the DCDD TeleHealth Helpdesk using the contact details below:  

NT Health – Central Australia service.centre@nt.gov.au 1800 000 254
NT Health - Top End service.centre@nt.gov.au 1800 000 254

 
NT Health - Barkly Region service.centre@nt.gov.au 1800 000 254
NT Health - Big Rivers Region service.centre@nt.gov.au 1800 000 254

 
NT Health - East Arnhem Region service.centre@nt.gov.au 1800 000 254

 
 
 

South Australia

Organisation Email Phone
Central Adelaide Local Health Network Health.RAHOPDTeleHealthAdmin@sa.gov.au  
Barossa Hills Fleurieu Local Health Network

Health.RSSTelehealthUnit@sa.gov.au


 

 
Eyre Far North Local Health Network

Health.RSSTelehealthUnit@sa.gov.au


 

 
Flinders Upper North Local Health Network

Health.RSSTelehealthUnit@sa.gov.au


 

 
Limestone Coast Local Health Network

Health.RSSTelehealthUnit@sa.gov.au


 

 
Northern Adelaide Local Health Network Health.NALHNTeleHealth@sa.gov.au 0400 953 189
Riverland Mallee Coorong Local Health Network

Health.RSSTelehealthUnit@sa.gov.au


 

 
SA Ambulance Service DLHealthSAASEOCTechs@sa.gov.au 08 8274 0577
Southern Adelaide Local Health Network Health.FMCSALHNTelerehabilitation@sa.gov.au 08 8404 2966
Women’s and Children’s Hospital 
CAFHS
Health.TeleHealthWCH@sa.gov.au

 
08 8161 7228
Yorke and Northern LHN

Health.RSSTelehealthUnit@sa.gov.au


 

 
 
 

Victoria

Alfred Health telehealth@alfred.org.au  
Ambulance Victoria Secondary Triage manager.triageclinical@ambulance.vic.gov.au  
Ambulance Victoria - Victorian Stroke Telemedicine vst.support@ambulance.vic.gov.auAdult  
Ambulance Victoria - Retrieval Victoria reach.support@ambulance.vic.gov.au  
Austin Health telehealth@austin.org.au  
Bairnsdale Regional Health Service itsupport@brhs.com.au 03 5150 3464
Ballarat Community Health  Helpdesk@bchc.org.au 03 5338 9187
Ballarat Health Services telehealthenquiries@bhs.org.au  
Barwon Health telehealth@barwonhealth.org.au 03 4215 1230
Bass Coast Health  itsupport@basscoasthealth.org.au 03 5671 3337
Bayside City Council anmartin@bayside.vic.gov.au 03 9599 4755
Bellarine Community Health Ltd info@bch.org.au 1800 007 224
Bendigo Health telehealth@bendigohealth.org.au 03 5454 8176
Castlemaine Health kjames@castlemainehealth.org.au 03 5471 3568
Central Bayside Community Health dmartinz@cbchs.org.au 03 8587 0283
Central Gippsland Health Service hailey.mowbray@cghs.com.au  03 51438944
City Of Stonnington Mchcadmin@stonnington.vic.gov.au 03 8290 3336
Cobdenhealth telehealth@barwonhealth.org.au 03 4215 1230
Connect Health & Community helpdesk@connecthealth.org.au 03 9575 5304  
Colac Area Health telehealth@barwonhealth.org.au  03 4215 1230
Dartmoor Bush Nursing Centre  telehealth@barwonhealth.org.au 03 4215 1230
Dental Health Services Victoria Servicedesk@dhsv.org.au 03 9341 1010
Djerriwarrh Health Services RuthM@djhs.org.au  03 9747 7604
DPV Health info@dpvhealth.org.au 1300 234 263
East Grampians Health Service amanda.kumnick@eghs.net.au 03 5352 9393
Eastern Health telehealth@easternhealth.org.au 1300 342 255
Echuca Regional Health

gsalter@erh.org.au

bcolbert@erh.org.au 

 
Edenhope and District Memorial Hospital Josephb@edmh.org.au 0436 625 561
Forensicare chris.guest@forensicare.vic.gov.au 03 9495 9152
Gippsland Lakes Complete Health itsupport@glch.org.au 03 5155 8444
Gippsland Southern Health Service vivian.carroll@gshs.com.au 03 5654 2701
Goulburn Valley Health Lloyd.eldred@gvhealth.org.au  
Great Ocean Road Health telehealth@barwonhealth.org.au 03 4215 1230
Hesse Rural Health telehealth@barwonhealth.org.au 03 4215 1230
Heywood Rural Health telehealth@barwonhealth.org.au 03 4215 1230
IPC Health Pam.Malone@ipchealth.com.au 0409 330 908
Mentis Assist Telehealth@mentisassist.org.au 03 5970 5000  
Mercy Health Support@mercy.com.au 1300 883 310
Mildura Base Hospital telehealth.mbh@ramsayhealth.com.au  
Mildura Rural City Council mchs@mildura.vic.gov.au 03 5018 8277
Mitchell Shire Council Leanne.king@mitchellshire.vic.gov.au  03 5734 6200
Monash Health telehealth@monashhealth.org 03 8572 3823
Moyne Health Services telehealth@barwonhealth.org.au 03 4215 1230
Northeast Health Jane.kealey@nhw.org.au 0477 398 016
Northern District Community Health  Bradley.Tarr@ndch.org.au 03 5451 0200
Northern Health telehealth@nh.org.au   03 8405 8302
Odyssey House Victoria  nmoseby@odyssey.org.au 03 9420 7614
Peninsula Health Telehealth@phcn.vic.gov.au  
Peter MacCallum Cancer Centre telehealth@petermac.org

03 8559 7578 - Patients

03 8559 6212 - Clinicians/internal contacts

PIPER frank.millen@rch.org.au  03 9345 9014
Portland District Health telehealth@barwonhealth.org.au 03 4215 1230
QEC (Queen Elizabeth Centre) samcor@qec.org.au 03 9549 2704
Rochester and Elmore District Health Service bsmirk@redhs.com.au 03 5484 4465
RMH - The Royal Melbourne Hospital telehealth@mh.org.au 0436 287 706
South Gippsland Hospital Samantha.park@sghs.com.au 0428 391 700
South West Health Care telehealth@barwonhealth.org.au 03 4215 1230
St Vincent's Melbourne Telehealth.Team@svha.org.au 03 9231 1102
Sunbury Community Health telehealth@sunburychc.org.au 03 9744 4455
Surf Coast Shire aclemens@surfcoast.vic.gov.au 03 5261 0549  
TaskForce Community Organisation sarahd@taskforce.org.au 0451 192 081
Terang and Mortlake Health Service telehealth@barwonhealth.org.au 03 4215 1230
The Kilmore and District Hospital Kirrily.gilchrist@kilmorehealth.org.au 03 5734 2075
Timboon and District Healthcare Service telehealth@barwonhealth.org.au 03 4215 1230
The Royal Children's Hospital rch.telehealth@rch.org.au 03 9345 4645
The Royal Women's Hospital videocall@thewomens.org.au 03 8345 2799
Wellways enquiries@wellways.org 1300 111 400
West Gippsland Healthcare Group ict.servicedesk@wghg.com.au 03 5623 0798
Western District Health Service telehealth@barwonhealth.org.au 03 4215 1230
Western Health telehealth@wh.org.au  
Whitehorse City Council helpdesk@whitehorse.vic.gov.au  
Windana telehealth@windana.org.au 03 9529 7955
within Australia info@withinaustralia.org.au 1300 737 412
 
 

Western Australia

Organisation Email Phone

Child and Adolescent Health Service (CAHS)

  • Perth Childrens' Hospital
  • Child and Adolescent Mental Health Services
  • Child and Adolescent Community Health
Telehealth.CAHS@health.wa.gov.au 08 6456 0525

East Metropolitan Health Service (EMHS)

Royal Perth Bentley Group 

  • Royal Perth Hospital
  • Bentley Hospital
  • Royal Perth Bentley Group Mental Health Service 
RPH.Telehealth@health.wa.gov.au

 
08 92242417

East Metropolitan Health Service (EMHS) 
Armadale Kalamunda Group

  • Armadale Health Service
  • Kalamunda Hospital
AKG.Telehealth@health.wa.gov.au 08 9391 1108
0419 569 345

North Metropolitan Health Service (NMHS)

  • Sir Charles Gairdner Hospital 
  • Osborne Park Hospital
  • King Edward Memorial Hospital
  • NMHS Mental Health Service
  • NMHS Public Health Service
NMHS.Telehealth@health.wa.gov.au 08 6457 7991
or
08 6458 2823

WA Country Health Services (WACHS)

  • Kimberley
Telehealth support (including create account)
telehealth.kimberley@health.wa.gov.au

Telehealth Technical support
WACHSICTHelpdesk@health.wa.gov.au
08 9195 2556
0427 988 709


1800 794 748
  • Wheatbelt 


 

Telehealth support (including create account)
telehealth.wheatbelt@health.wa.gov.au

Telehealth Technical support
WACHSICTHelpdesk@health.wa.gov.au
08 9690 1632 
0437 310 410

1800 794 748
  • Great Southern 


 

Telehealth support (including create account)
telehealth.greatsouthern@health.wa.gov.au

Telehealth Technical support
WACHSICTHelpdesk@health.wa.gov.au
08 9892 2475 
0428 913 889 or 0474 808 088

1800 794 748
  • Goldfields 


 

Telehealth support (including create account)
telehealth.goldfields@health.wa.gov.au

Telehealth Technical support
WACHSICTHelpdesk@health.wa.gov.au
08 9080 5682
0407 774 312

1800 794 748
  • Midwest


 

Telehealth support (including create account)
midwest.telehealth@health.wa.gov.au

Telehealth Technical support
WACHSICTHelpdesk@health.wa.gov.au
08 9956 2345
0427 423 887

1800 794 748
  • Southwest


 

Telehealth support (including create account)
telehealth.southwest@health.wa.gov.au

Telehealth Technical support
WACHSICTHelpdesk@health.wa.gov.au
08 9722 2795
0417 986 272

1800 794 748
  • Pilbara


 

Telehealth support (including create account)
telehealth.pilbara@health.wa.gov.au

Telehealth Technical support
WACHSICTHelpdesk@health.wa.gov.au
08 9174 1613
0429 372 217

1800 794 748

South Metropolitan Health Service (SMHS)

  • Fiona Stanley Hospital
  • Fremantle Hospital
FSH.Telehealth@health.wa.gov.au  

South Metropolitan Health Service (SMHS)

  • Peel Health Campus
SMHSTelehealth@health.wa.gov.au  

South Metropolitan Health Service (SMHS)

  • Rockingham General Hospital 
RkPGSystemsSupport@health.wa.gov.au  
Statewide Services SMHSTelehealth@health.wa.gov.au  
 
 

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Australian Government departments Primary Health Networks Aboriginal Community Controlled Health Organisations (ACCHOs) New South Wales NSW Health Organisation Contact email Phone Northern Territory South Australia Victoria Western Australia

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