Quick reference guides for connecting a medical device to your Video Call:

Please click on the link below to access the guide for your computer or device:

• Windows or MacOS: Quick reference guide
• Android smart phones: Quick reference guide
• iPhones and iPads (iOS devices): Quick reference guide

For the device types below, please ensure you are on the latest Operating System and Browser version possible for the best experience. 

If using an iPhone or iPad (iOS device) for your video consultation that will include remote physiological monitoring, please download and use the Bluefy browser from the App Store. This browser is required on iOS devices so that the Bluetooth connection to the monitoring device will share the results into the consultation.

1. Go the App store and search for Bluefy. Click to install the app and provide your Apple ID password, when requested.        The Bluefy browser allows your patient monitoring device to connect to your Video Call via Bluetooth. It is free and easy to use.
2. Your clinic will send you the link for your appointment. They should include a specific Bluefy link for your appointment - similar to the one shown in this example.
If a specific Bluefy link is not provided, press and hold on the link provided and select Copy, then open the Bluefy browser and paste the link into the web address section of the browser.
Start your Video Call by clicking on the Start A Video Call button. For more information about starting a call as a patient, please click here. EditSign EditSign EditSign EditSign EditSign .
Once the consultation begins your health service provider will give you instructions for sharing the results from your monitoring device (eg pulse oximeter) into the call.
You can also use the WebBLE browser Go the App store and search for WebBLE. Click to install the app and provide your Apple ID password, when requested This app costs $2.99 AUD to download and install on your iOS device.

Bluetooth may already be turned on for your device, unless you have previously turned it off. To check and to turn it on if required:

You can simply swipe down from the top RHS of your screen on newer, updated iOS devices (for older devices swipe up from the bottom of the screen) and ensure Bluetooth is set to On (tap the Bluetooth icon to turn it on and off).
Alternatively, go to Settings on your device and select Bluetooth. You will see the Bluetooth toggle switch and can switch to On (green).

To check Bluetooth status on your Windows or Mac computer and turn it on:

Windows Click the Windows Start Menu and then select Settings > Devices > Bluetooth & other devices. Bluetooth can then be turned on.
MacOS Go to the Apple icon at the top left of your screen and select System Preferences. Then click on Bluetooth.  You can turn Bluetooth on from here if it is currently off.

If you are using your smartphone to participate in a Video Call where remote patient monitoring will be included in the consultation, you will need to set the phone's sleep time to 5 minutes or more. This is because on a phone you have the ability to switch between the call screen, showing the other participant/s, and the results screen. If you are on the results screen your phone will go to sleep at the time you have set in your phone settings and this may be as short as 30 seconds, for example. If the phone goes to sleep the results will stop updating live in the Video Call.

For this reason, it is best practice to set the phone sleep time to 5 minutes or more before the consultation begins. 

To do this:

On an Android device, go to Settings > Display > Screen timeout and set to 5 or 10 minutes for the duration of the Video Call.  You can easily change the setting back at the end of the consultation.
On an iPhone, go to Settings >  Display & Brightness > Auto-Lock and set to 5 minutes or 'never' for the duration of the Video Call.  You can easily change the setting back at the end of the consultation.