Healthdirect Australia Help Center

    Need a Video Call account?

    Information about who to contact if you would like to use healthdirect Video Call.

    If you are a health service practitioner and want to use healthdirect Video Call you will need an account and you will need to be a team member in a Video Call virtual clinic.

    The quickest way to get an account is:

    • general practices – one person from your practice, usually your practice manager, applies online to create a Video Call virtual clinic and then can add you as a team member (which will also create your account) – your PHN will be able to provide support to your practice (see contacts below)
    • Aboriginal Controlled Community Health Services – your practice manager or an admin person applies online to create a Video Call virtual clinic and then can add you as a team member (which will also create your account)
    • primary health care services such as mental health, allied health, maternal child health and aged care – contact your PHN to set up an account (see contacts below).

    If you are unsure about what to do, contact the healthdirect Video Call team:
    P: 02 8069 6079
    E: videocall@healthdirect.org.au

    Contact details 

    For assistance with setting up an account or using healthdirect Video Call, contact the organisation you're affiliated with.

    Australian Government departments

    Department Email Phone
    Defence healthdirect.request@defence.gov.au 

    Veteran Affairs openarms.opcmanagement@dva.gov.au


    Primary Health Networks

    PHN Email Phone
    Adelaide     digitalhealthinfo@adelaidephn.com.au 08 8219 5900
    Capital Health Network (ACT)  

    g.carswell@chnact.org.au 




    Brisbane North amie.horwood@brisbanenorthphn.org.au 07 3490 3454
    Brisbane South ehealth@bsphn.org.au
    Central and Eastern Sydney telehealth@cesphn.com.au 07 5456 8100
    Central Queensland, Wide Bay, Sunshine Coast videocall@ourphn.org.au

    Country SA support@countrysaphn.com.au 08 8565 8900
    Darling Downs and West Moreton renata@ddwmphn.com.au 0417 464 430
    Eastern Melbourne digitalhealth@emphn.org.au 03 9046 0300
    Gippsland     Digital.Health@gphn.org.au

    Gold Coast   videocall@healthdirect.org.au  02 8069 6079
    Hunter New England and Central Coast telehealth@hneccphn.com.au
    Murray gorr@murrayphn.org.au
    0448 580 125
    Murrumbidgee andrew.heap@mphn.org.au

    Australian Capital Territory

    Organisation Email Phone
    ACT Health Digital.Support@act.gov.au
    02 5124 5000

    South Australia

    Organisation Email Phone
    Central Adelaide Local Health Network
    Health.RAHOPDTeleHealthAdmin@sa.gov.au

    Barossa Hills Fleurieu Local Health Network
    Health.SAHealthTelerehabilitation@sa.gov.au
    0477 704 876
    Eyre Far North Local Health Network
    Health.SAHealthTelerehabilitation@sa.gov.au
    0477 704 876
    Flinders Upper North Local Health Network
    Health.SAHealthTelerehabilitation@sa.gov.au
    0477 704 876
    Limestone Coast Local Health Network
    Health.SAHealthTelerehabilitation@sa.gov.au
    0477 704 876
    Northern Adelaide Local Health Network
    Health.NALHNTeleHealth@sa.gov.au
    0400 953 189
    Riverland Mallee Coorong Local Health Network
    Health.SAHealthTelerehabilitation@sa.gov.au
    0477 704 876
    SA Ambulance Service
    DLHealthSAASEOCTechs@sa.gov.au
    08 8274 0577
    Southern Adelaide Local Health Network
    Health.FMCSALHNTelerehabilitation@sa.gov.au
    08 8404 2966
    Women’s and Children’s Hospital
    Health.WCHNITRequests@sa.gov.au  08 8161 6504
    Women’s and Children’s Hospital CAFHS
    dom.pipicella@sa.gov.au
    Dianna.Smith-McCue2@sa.gov.au
    08 8303 1524
    08 8161 7198
    Yorke and Northern LHN
    Health.SAHealthTelerehabilitation@sa.gov.au
    0477 704 876

    Victoria

    Alfred Health telehealth@alfred.org.au

    Austin Health telehealth@austin.org.au
    03 9496 5055 (service desk)
    Bairnsdale Regional Health Service itsupport@brhs.com.au
    03 5150 3464
    Ballarat Community Health  Helpdesk@bchc.org.au
    03 5338 9187
    Ballarat Health Services telehealthenquiries@bhs.org.au

    Barwon Health telehealth@barwonhealth.org.au
    03 4215 1230
    Bass Coast Health  itsupport@basscoasthealth.org.au
    03 5671 3337
    Bayside City Council anmartin@bayside.vic.gov.au
    03 9599 4755
    Bellarine Community Health Ltd info@bch.org.au
    1800 007 224
    Bendigo Health telehealth@bendigohealth.org.au
    03 5454 8176
    Castlemaine Health kjames@castlemainehealth.org.au
    03 5471 3568
    Central Bayside Community Health Services dmartinz@cbchs.org.au
    03 8587 0283
    Cobdenhealth telehealth@barwonhealth.org.au
    03 4215 1230
    Connect Health & Community

    it@connecthealth.org.au 

    helpdesk@connecthealth.org.au

    03 9575 5304  
    Colac Area Health

    GHarrison@cah.vic.gov.au 

    telehealth@barwonhealth.org.au 

    03 5232 5466

    03 4215 1230

    Dartmoor Bush Nursing Centre  telehealth@barwonhealth.org.au
    03 4215 1230
    Dental Health Services Victoria Servicedesk@dhsv.org.au
    03 9341 1010
    DPV Health info@dpvhealth.org.au
    1300 234 263
    East Grampians Health Service amanda.kumnick@eghs.net.au
    03 5352 9393
    Eastern Health telehealth@easternhealth.org.au
    1300 342 255
    Echuca Regional Health

    gsalter@erh.org.au

    bcolbert@erh.org.au 


    Edenhope & District Memorial Hospital Josephb@edmh.org.au
    0436 625 561
    Forensicare chris.guest@forensicare.vic.gov.au
    03 9495 9152
    Gippsland Lakes Complete Health itsupport@glch.org.au
    03 5155 8444
    Great Ocean Road Health telehealth@barwonhealth.org.au
    03 4215 1230
    Hesse Rural Health telehealth@barwonhealth.org.au
    03 4215 1230
    Heywood Rural Health telehealth@barwonhealth.org.au
    03 4215 1230
    IPC Health Pam.Malone@ipchealth.com.au
    0409 330 908
    Mentis Assist Telehealth@mentisassist.org.au
    03 5970 5000  
    Mercy Health ehiggs@mercy.com.au
    0403 350 926
    Mildura Base Hospital telehealth.mbh@ramsayhealth.com.au

    0439 485 775

    0436 287 706

    Mildura Rural City Council mchs@mildura.vic.gov.au
    03 5018 8277
    Mitchell Shire Council
    Leanne.king@mitchellshire.vic.gov.au 
    03 5734 6200
    Monash Health telehealth@monashhealth.org


    03 8572 3823

    Moyne Health Services
    telehealth@barwonhealth.org.au
    03 4215 1230
    Northeast Health Jane.kealey@nhw.org.au
    0477 398 016
    Northern District Community Health  Bradley.Tarr@ndch.org.au
    03 5451 0200
    Northern Health Tracey.Webster2@nh.org.au
    0415 793 154
    Odyssey House Victoria  nmoseby@odyssey.org.au
    03 9420 7614
    Peninsula Health Telehealth@phcn.vic.gov.au

    Shona Callum - 03 9784 7253 

    Naomi Winter - 03 9784 2725

    Peter MacCallum Cancer Centre  telehealth@petermac.org

    03 8559 7578 - Patients

    03 8559 6212 - Clinicians/internal contacts

    Portland District Health telehealth@barwonhealth.org.au
    03 4215 1230
    QEC (Queen Elizabeth Centre) samcor@qec.org.au
    03 9549 2704
    Rochester and Elmore District Health Service bsmirk@redhs.com.au
    03 5484 4465
    Royal Melbourne Hospital telehealth@mh.org.au


    0439 485 775

    0436 287 706


    South Gippsland Hospital Samantha.park@sghs.com.au
    0428 391 700
    South West Health Care telehealth@barwonhealth.org.au
    03 4215 1230
    St Vincent's Melbourne Telehealth.Team@svha.org.au
    03 9231 1102
    Sunbury Community Health telehealth@sunburychc.org.au
    03 9744 4455
    Surf Coast Shire aclemens@surfcoast.vic.gov.au
    03 5261 0549  
    TaskForce Community Organisation sarahd@taskforce.org.au
    0451 192 081
    Terang and Mortlake Health Service
    telehealth@barwonhealth.org.au
    03 4215 1230
    Timboon and District Healthcare Service
    telehealth@barwonhealth.org.au
    03 4215 1230
    The Royal Children's Hospital Melbourne rch.telehealth@rch.org.au
    03 9345 4645
    The Royal Women's Hospital videocall@thewomens.org.au
    03 8345 2799
    Wellways Australia enquiries@wellways.org
    1300 111 400
    West Gippsland Healthcare Group ict.servicedesk@wghg.com.au
    03 5623 0798
    Western District Health Service telehealth@barwonhealth.org.au
    03 4215 1230
    Western Health telehealth@wh.org.au

    Whitehorse City Council helpdesk@whitehorse.vic.gov.au

    within Australia info@withinaustralia.org.au
    1300 737 412

    Western Australia

    Organisation Email
    CAHS Telehealth.CAHS@health.wa.gov.au
    EMHS
    (Bentley Hospital; Royal Perth Hospital; RPBG Mental Health Service)
    RPH.Telehealth@health.wa.gov.au
    EMHS (Armadale Health Service) AKG.Telehealth@health.wa.gov.au
    NMHS NMHS.Telehealth@health.wa.gov.au
    WACHS Telehealth.Servicedesk@health.wa.gov.au
    Fiona Stanley Hospital FSH.Telehealth@health.wa.gov.au
    REAC@H SMHSTelehealth@health.wa.gov.au
    Fremantle Hospital FSH.Telehealth@health.wa.gov.au
    Rockingham General Hospital RkPGSystemsSupport@health.wa.gov.au
     

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