Using healthdirect Video Call in General Practice
Video Call provides patients with easy access to video consultations with your GPs and other health professionals
healthdirect Video Call is a safe and secure, web-based telehealth platform designed specifically for virtual clinical care. It replicates the workflow of an in-person consultation, providing a simple, convenient, and high-quality experience for both patients and clinicians.
Your GP clinic has access to a free, fully customisable virtual clinic, tailored to your health service. Video Call is custom-built to mimic the physical workflow of a clinical consultation and offers a simple, convenient, high-quality virtual experience for patients and clinicians. Your clinic's name, branding and the way you operate do not change, you are simply adding a video option to the consultations you already offer. Doctors and other healthcare providers are easily added as team members, enabling them to start conducting video consultations straight away.
Each clinic has a waiting area with a single, permanent Video Call link for patients that can either be copied or sent directly from the platform. This link is all your patients need to access your virtual waiting area, making it easy to integrate into your practice management system (PMS). You can add it to appointment confirmations and reminders, and it will work for every patient. There’s nothing for your patients to download and they don't need an account.
For more detailed information, visit our Primary Health Care portal.
Click on the options below to learn more and contact us if you have any questions or require assistance.
Sign in and see your patients
Video Call is simple and intuitive to use. The links below have information regarding signing in, sending the clinic link and joining patients.
- Video Call sign in page - save this link as a bookmark for easy access
- Clinician 4 step guide
- Video Call information leaflet
- What do I need to make a Video Call?
- Video: Sign in to Video Call and see your patients
- Options for sending the patient the clinic link
- New Video Call - start a call and invite your patient when you are ready
- Video Call workflow examples
Apps and Tools to enhance your clinical consultations
Video Call has a wealth of functionality and applications to enhance the video consultation experience. Some of these are enabled and configured by the clinic administrator, while others are able to be used immediately. The links below include some of the applications that are well suited to GP consultations.
- Virtual Forms including the MBS Bulk Billing Consent form
- Patient Consult Summary application creates a detailed summary for patients and your records
- Live Captions increase patient accessibility and understanding
- Services On Demand application to request an on-demand service directly in your call
- Notes - take private, downloadable notes directly in the call screen
Set up the clinic to suit your needs
Staff set up with the clinic administration role can configure the clinic to suit the clinic workflows, including managing team members. See more information below.
- Add and manage team members
- Configure your Waiting Area - customise the waiting area to suit your needs
- Add a logo and support details for your clinic - add support contact(s) who can assist team members as required and a clinic logo to brand your clinic
- Need a translation service? - find out about interpreter workflows and using the free TIS National translation service
- Enable and configure Video Call Apps - including Patient Consult Summary, Virtual Forms and Live Captions
- Sending the patient you clinic link so they can access the virtual waiting area
Help your patients prepare for Video Call
Send your patients information to help them join their Video Call.
- Patient Appointment Flyer – generate a patient flyer in the selected language with clinic link and QR code
- Patient 4 easy steps
- Video Call tips for patients
- Information flyer for display in your GP practice - simply cut out the flyer (3 to an A4 page) and print for display