This page show you how to configure the following elements of your clinic:

• Clinic name
• Unique domain
• Add a logo
• Support contacts

Configure your clinic settings - Organisation and Clinic Administrators

From the My Clinics view, select the clinic you would like to configure.

Click Configure in the left clinic column.

Click on the Clinic tab.

Edit your Clinic name, if required. 
You can change the name of the clinic here at any time, however it is usually named correctly when it is created. If the name of your service changes, you can reflect that here. Click on Save at the bottom right of the Clinic config tab to apply any changes.

Edit your Unique domain - only if required
When you create a clinic, the unique domain is the same as the name of your clinic. Changing the unique domain will change part of the URL (clinic link) for the clinic – e.g. to make it shorter. Please note: if updated, any previous clinic links sent out to patients will no longer work, and will need to be resent.

Once any changes to the unique domain are saved, the clinic URL will be updated in the Share the link to your waiting area section in your clinic dashboard (the link you send to patients).

Add a Logo
Upload a logo for your clinic. This will appear for the caller on their screen while they are waiting to be seen. This is not the logo that shows at the bottom of the call screen when you are in a Video Call (which is configured under the Call Interface tab). The maximum file size is 5MB.

If your logo will not upload please check these file specifications: The pixel size has a maximum height of 36 pixels with the width maximum being 138 pixels. Please ensure that the logo is not more than 3.8x wider than the height.

Add one or more support contacts for your clinic. Click ‘+ Add’ to add a new support contact. Click New Support Contact 

Fill in the support contact details. You can add a label for each contact, eg Telehealth Support Contact. View any support contact by clicking on their label. Remove support contacts by clicking on Remove at the bottom of their details box.

Click on ‘Add’ to add another new support contact if desired.

Please note: If any Support Contacts have been added at the organisational level they will filter down to all clinics and you will see them in your clinic waiting area on the right, under the heading Staff Support Contact (Organisation).

The new contact will be added for the clinic.

Remember to click Save after you have made changes to any of the clinic fields on this page.