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Getting started once your clinic is created

Steps to get you started using Video Call for consultations with patients and clients


Once your clinic has been created and the clinic administrator has created their account, they can customise the clinic to suit their needs and add team members (health service providers, receptions staff, admin staff etc). See below for links to information for clinic administrators and health service providers to get you started using Video Call for health consultations in your service.

Handy information for everyone:

  • Video Call login page - save this link as a bookmark for easy access to our sign in page
  • Video Call workflow examples
  • What do I need to make a Video Call?

For clinic administrators

  • Add and manage your team members
  • Ready to configure your Waiting Area? - customise your waiting area to suit your needs
  • Add a logo and support details for your clinic - add support contact(s) who can assist users as required and a clinic logo to brand your clinic
  • Need a translation service? - find out about interpreter workflows and using the free TIS National translation service
  • Ready to take payments? - our Payment Gateway enables your team members to take payments from patients during a Video Call
  • Sending the patient link so they can attend their appointment
    • Options for sending the patient the clinic link
    • Add the clinic link to your PMS
    • Add a button to your website

For clinicians

  • 4 step clinician guide
  • Video Call information leaflet
  • Video: Sign in to Video Call and see your patients
  • Options for sending the patient the clinic link

For Your Patients

  • Patient Appointment Flyer – generate a patient flyer in the selected language with clinic link and QR code 
  • Patient 4 easy steps
  • Information flyer for display in your GP practice - simply cut out the flyer (3 to an A4 page) and print for display

Need help?

  • Resource Centre Homepage - use keywords to search our comprehensive knowledge base
  • Contact the Video Call support team

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