Healthdirect Australia Help Center

    Equipment needed for Video Call

    What will you need to participate in a video call?

    To participate in a Video Call you will need a computer or device, such as a phone or tablet, connected to the internet as outlined here. If you are using a computer with no built in camera, microphone or speakers (eg a desktop computer) you will need to connect these to your computer, usually via USB. If you are in a room with more than 3 people and you will all be participating in a call, you may need a video conferencing camera, a microphone capable of picking up all participants, speaker/s powerful enough for everyone to hear and and a larger screen.

    Remember that if you have more than one camera/microphone/speaker connected or inbuilt in your computer you will need to select the desired one in your computer's system preferences or settings. You can also do this from within a video call.

    Below is a list of equipment you will need. This equipment would suit 1 - 3 people sitting around a computer participating in a call. Please note that the pictures are examples only and are added to give you an idea of what you are looking for:

    Camera:
    If you do not have an inbuilt camera for your computer you will need to connect to an external one. There are many auto-focus web cameras that easily connect via USB to your computer - and many of these also have an inbuilt microphone. Make sure you use one that is High Definition (HD) - either 720p or 1080p. The two logitech models shown here work well with video call.



    Logitech Part No. 960-001063 - Webcam, HD Pro, 1280 x 720p Resolution, 3MP, Built In Microphone
    Logitech HD 1080P Pro Stream Webcam C922
    Microphone:
    You will need a microphone connected to your computer - many web cameras have an inbuilt mic so check before you purchase anything. You will need to be fairly close to the mic to be heard clearly.
    Speakers:
    You may already have speakers connected to your computer, especially if you watch online videos. If not you can connect via mini-jack or USB.
    Headset:
    A good headset, or earphones, with a microphone is a great option. This will mean you can hear and be heard easily and the conversation will be more private.

    If you are attending a Video Call meeting with a group of others in a physical meeting room you may need equipment that is more appropriate to a group setting. Please note that the pictures are examples only and are added to give you an idea of what you are looking for:

    Video conferencing camera that you can connect to during your video call. You should be able to pan, tilt and zoom this camera to enable the view to show all people in the room. The camera should automatically focus. PTZ PRO 2 HD 1080p video conferencing camera 
    Central microphone/speakers that can pick up sound from around the table/room and allow everyone to hear the other end clearly.
    Logitech ConferenceCAM units include a camera and speakerphone (mic and speaker) all in one. These connect via USB and work well with video call. Logitech BCC950 CONFERENCECAM
    A large screen that you can connect a computer to. Join the video call using your computer and connect to the large screen so people in the room with you can see clearly.

    The Dell 24 Monitor for Video Conferencing, Model P2418HZM has an inbuilt web camera
    Dell 24 Monitor for Video Conferencing

    If you have a Telehealth room with dedicated equipment set up for video call consultations you can follow this suggested set up guide:

     

    Can’t find what you’re looking for?

    We are currently setting up a GP-specific support line.

    In the meantime please use these other support options.

    Email support

    or speak to the Video Call team on 02 8069 6079

    Internal Content