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    Topics

  • Clinicians
    • Getting Started
      • Getting started with Video Call
      • Getting started with Video Call in four easy steps
      • Guides to download and email or print
      • Videos to share or embed on your website
    • What Do I Need?
      • What you need to make a Video Call
      • Video Call do's and don'ts
      • Medicare information
      • Who to contact for support and advice
      • Web browser requirements
      • Equipment list recommendations
      • Video Call via Satellite
      • Noise Cancelling Software
      • Equipment for a Group Setting
    • Conduct a consultation
      • Conduct a call in the waiting area
        • Create account and sign in to Video Call
        • Shortcuts for Video Call sign in
        • Sign in Using Single Sign-On (SSO)
        • Join a Video Call and consult with your patient/client
        • Start a New Video Call in the clinic waiting area
        • Conduct Group Calls using Video Call
        • How to access your Video Call consultation
        • Clinic Waiting Area in call on-hold function
        • Your account profile and settings
        • View my roles and permissions
        • My clinics summary
        • Adding a SIP participant to a healthdirect Video Call
        • Interpreter services and workflows
        • Call quality rating
        • Sharing presentation slide-shows
        • Tabbing between the call screen and waiting area
        • Call Activity view
        • Clinic Dashboard
        • Workflow options for conducting a Video Call consultation
        • Embedded Call View
        • Select your required camera for Video Call
        • Offline status for waiting callers
      • Call Screen
        • The Video Call screen
        • Call Screen layout
        • Call screen buttons
        • Hover control buttons in the Call Screen
        • Call screen settings
        • Picture in Picture (PiP)
        • Changing your background in Video Call
        • Using the Call Manager during a call
        • Change video quality settings in a call
        • Add live captions to your Video Call
        • Adding a phone participant to a Video Call
        • Lock/Unlock a Video Call
        • Indication when a participant feed is not available
        • Audio quality settings
        • Take notes during a Video Call
        • Apple Virtual backgrounds in macOS Sequoia
      • Using Meeting, Group and User rooms
        • Organisational structure within Video Call
        • Waiting areas, meeting rooms and group rooms: what's the difference?
        • Using Video Call Meeting rooms
        • Using Video Call User Rooms
    • Waiting area
      • Waiting Area
        • The Clinic Waiting area explained
        • Notifications to callers in the waiting area
        • Transfer a call to another clinic
        • Add participants to your current Video Call
        • Waiting Area caller information
        • Searching, customisation, sorting and filtering in the waiting area
        • Editing Entry Field columns in the Waiting Area
        • Clinic name and Left Hand Side menu
        • How to receive waiting area alerts
        • Waiting Area Right Hand Side column
      • Share clinic link
        • Share waiting area link via email or SMS
        • Information to provide to your patients
        • Video Call QR Code generator for clinic links
        • Create an accessible patient link
      • Waiting Area Alerts
        • How to receive waiting area alerts
        • Enable/disable desktop notifications for all your clinics
      • Caller entry fields
        • The Clinic Waiting area explained
    • Apps & Tools
      • Video Call Apps & Tools - share resources
      • Apps & Tools Resource Libraries
      • Using the Resource Toolbar with Apps & Tools
      • Video Call Apps
      • Virtual Forms application
      • Patient Consult Summary
      • Services on Demand application
      • Far end camera control application
      • Add live captions to your Video Call
      • Add a YouTube video to your call
      • Annotating over a shared medical device
    • Remote Vitals Application
      • Remote Vitals Application home page
      • Pulse Oximeter remote vitals
      • ECG Remote Vitals
      • Spirometer Remote Vitals
      • Thermometer Remote Vitals
      • Blood pressure remote patient monitoring
      • Digital Scales Remote Vitals
      • Patient information for Remote Vitals application
      • Compatible medical devices
      • Blood Glucose Remote Vitals
      • Parsys Telemedicine Station
    • Training
      • Video Call Training sessions and videos
      • Training information for Team Members
      • Video Call knowledge quizzes
    • Pre-call Test
      • Conduct a pre-call test
      • Allowing camera and microphone access for Video Call
    • Workflows
      • Interpreter services and workflows
      • Video Call workflow examples
    • Primary Health Care
      • Interested in healthdirect Video Call?
      • Using healthdirect Video Call in General Practice
      • Technology and troubleshooting
      • Video Call workflow examples
      • Other useful resources
      • Video Call Training sessions and videos
    • Video Call in Aged Care
      • Introducing video telehealth to your Aged Care service
      • Getting Started with healthdirect Video Call - RACH
      • Using healthdirect Video Call
      • RACH Technology and Trouble Shooting
      • Useful resources for RACH staff
      • Aged Care clinic administration
      • Using medical carts with Video Call
  • Administrators
    • Organisation Administration
      • Configure your organisation call interface
      • Add and manage organisation administrators, coordinators and reporters
      • Organisation Information configuration
      • My Organisations summary
      • Create and delete clinics within an organisation
      • Organisation reporting configuration
      • Using a Custom URL for your health service
      • Jira Cloud Service Desk
      • Joining a call organisation configuration
      • Organisation custom waiting experience configuration
      • Video Call Savings Calculator
    • Clinic Administration
      • Clinic Admin configuration options
      • Configure your clinic call interface
      • Configure the clinic waiting area
      • Create and delete meeting rooms and group rooms
      • Configure your basic Clinic settings
      • Configure the call quality settings for your clinic
      • Configure the clinic Waiting Experience
      • Customise your Short URL for your clinic
      • Joining a call configuration options
      • Create templates for room email invitations
      • Information to provide to your patients
      • Share waiting area link via email or SMS
      • healthdirect Video Call integration with EMR systems
      • How to skip the second ‘Start Video Call’ page
      • Devolved Local Recording
      • Integrate Video Call into your clinic workflow
      • Waiting Area Consent
      • Additional Integration methods
      • Training page for Clinic Clerks
      • New Feature and Improvement requests
      • Patient Entry Points And Website Buttons
      • Video call Message Hub
    • Manage Team Members
      • Add and manage team members
      • Bulk import process for user accounts
      • View a summary of all users in your organisation
      • Video Call roles and permissions
    • Video Call Apps
      • Video Call Apps
      • Configuring Post Call Links
      • Video Call App Marketplace
      • healthdirect Video Call Payment Gateway
      • Services on Demand application
      • Sound Application
      • Patient Consult Summary
    • Reports
      • Organisation reports
      • Clinic reports
      • Qlik Reporting Tool
    • Patient Flyers and Entry Points
      • Create an accessible patient link
      • Patient appointment flyer with QR Code
      • Video Call QR Code generator for clinic links
  • Patients
    • How to attend a consultation (for patients)
    • Allowing camera and microphone access for Video Call
    • Video Call tips for Patients
    • Video Call control buttons on your mobile device
    • Turning on Do Not Disturb on your phone
    • Using iOS devices to participate in a Video Call
    • Apple Reactions on iOS and MacOS devices
    • Message for callers experiencing internet issues while waiting
    • Patient information for Remote Vitals application
    • Translating Video Call patient screens into other languages
    • Patient guide for attending a consultation
    • Video Call control buttons on your mobile device
    • Share an Image or PDF on a mobile device
    • Take and share a photo on a mobile device
  • Technical
    • Technical Basics
      • Devices and operating system requirements
      • Enable and disable web browsers saving your passwords
      • Bandwidth and data usage
      • Adjust your microphone volume
      • Video Call performance vs other platforms
      • Privacy, Security and Scalability
      • Known issues and limitations
      • Unplanned system outage notifications
      • Essential 8 Maturity Model
      • Select your required microphone and speakers for Video Call
    • Troubleshooting
      • Troubleshooting Guide
      • Troubleshooting: Browser issues when signing in
      • Troubleshooting audio and video issues during a call
      • Internet connection requirements
      • Troubleshooting: Issues identified in a pre-call test
      • Troubleshooting pre-call test internet quality issues
      • Allowing camera and microphone access for Video Call
    • For IT
      • Video Call performance vs other platforms
      • Privacy, Security and Scalability
      • Unplanned system outage notifications
      • Network basics for Video Call
      • Media pathways for Video Call
      • Troubleshooting Video Call Connection Errors
      • Whitelisting Healthdirect Video Call
      • Integrating Video Call into your organisation's SSO Process
      • Video Call via Satellite
      • Webhooks and API integration with Video Call
    • Compatible devices
      • Devices and operating system requirements
      • Compatible medical devices
      • Equipment list recommendations
      • Examination cameras and scopes
      • Vision Glasses
      • Ultrasound image sharing
      • How to select a scope or camera in a Video Call
      • Digital stethoscopes
      • Annotating over a shared medical device
  • Service Updates
    • Coming Soon
      • Coming Soon to healthdirect Video Call
    • Bulletins
      • healthdirect Video Call bulletin links
    • Live Updates
      • Video Call status page
      • Video Call live updates
      • New in this release
    • Video Call Priorities
      • Healthdirect Video Call Priorities
  • About Video Call
    • About
      • Using healthdirect Video Call in General Practice
      • Video Call access for Primary Health Services
      • What is Healthdirect Video Call?
      • How Video Call is different from traditional video conferencing platforms
    • Articles and Case Studies
      • Use Cases, Articles and Reports home page
      • Use case examples of organisations using Video Call
      • Articles, Social Media Posts and Research Projects
      • Healthdirect Australia reports featuring Video Call
      • Primary Health Network (PHN) information regarding Video Call
      • Video Call use case scenarios
    • Access
      • Using Video Call in private practice
      • Video Call access for Primary Health Services
      • Need a Video Call account?
      • Video Call jurisdiction lead contact information
    • Policies
      • Platform Terms of Use - Signed-in users
      • Cookie policy
      • Platform Terms of Use - Callers and Guests
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Homearrow_forward_ios Cliniciansarrow_forward_ios What Do I Need?

Equipment list recommendations

Equipment recommendations for Video Call


To participate in a Video Call you will need a computer or device, such as a phone or tablet, connected to the internet, as outlined here. If you are using a computer with no built in camera, microphone or speakers (eg a desktop computer) you will need to connect these to your computer, usually via USB. If you are in a room with more than 3 people and you will all be participating in a call, you may need a video conferencing camera, a microphone capable of picking up all participants, speaker/s powerful enough for everyone to hear and and a larger screen.

Remember that if you have more than one camera/microphone/speaker connected or in-built in your computer, you will need to select the desired one in your computer's system preferences or settings. You can also do this in the Video Call screen.

Below is a list of equipment you will need. This equipment would suit 1 - 3 people sitting around a computer participating in a call. Please note that the pictures are examples only and are added to give you an idea of what you are looking for:

Camera:  
If you do not have an in-built camera for your computer you will need to connect to an external one. There are many auto-focus web cameras that easily connect via USB to your computer - and many of these also have an inbuilt microphone. Make sure you use one that is High Definition (HD) - either 720p or 1080p. The Logitech model shown here works well with Video Call.  


 

A close-up of a webcam

AI-generated content may be incorrect.

Logitech HD 1080P Pro Stream Webcam C922

Brio USB-C camera 

This modern, Ultra HD Logitech webcam features high dynamic range and automatically adjusts exposure, contrast and focus, allowing for a great image in low light and backlit environments.

Logitech Brio 500 Webcam

Microphone:  
You will need a microphone connected to your computer - many web cameras have an inbuilt mic so check before you purchase anything. You will need to be fairly close to the mic to be heard clearly.
A black microphone with a long black cord

AI-generated content may be incorrect.
Speakers:  
You may already have speakers connected to your computer, especially if you watch online videos. If not you can connect via mini-jack or USB. 
A pair of black speakers

AI-generated content may be incorrect.

Headset (optional):  
A good USB or Bluetooth headset with a microphone is a great option. This will mean you can hear and be heard easily and the conversation will be more private. 

Noise cancellation is recommended, where possible, so you are not distracted by other noises around you and can focus on your patient or client.

Pictured here is a headset with microphone. There are various brands available that would work well with Video Call.

A close-up of a headset

AI-generated content may be incorrect.

Analog switch for headsets

If you are using Video Call in a busy helpdesk environment, you can benefit from using a device such as the one shown in this example. This enables you to seamlessly switch between your normal landline phone and computer or computer, while using the same headset.

 

HP Poly MDA100 Analog switch for headsets

Wireless earphones (optional):

Wireless bluetooth earphones are another option to help maximise clear audio in the call. The microphone is close and directional so won't pick up too much background noise. To use wireless earphones, pair them with the device you are using for the Video Call and select them from the lis of available mic and speaker options in the Settings drawer of the Video Call Screen.

Noise cancellation is recommended, where available, so you are not distracted by other noises around you and can focus on your patient or client.

 

A white wireless earbuds in a charging case

AI-generated content may be incorrect.

Styluses and pens

Stylus and pens can be used with compatible devices, such as tablets and touchscreen laptops and Surface Pros, to annotate over shared resources. This includes annotation and drawing on a digital whiteboard shared into the call.

 

 

Click here for information regarding Noise Cancelling Software.

Click here for information regarding Equipment for a Group Setting. 

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Related Articles

  • Compatible medical devices
  • Devices and operating system requirements
  • Select your required camera for Video Call
  • Call screen settings

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