Articles, Social Media Posts and Research Projects
Read the latest information regarding Video Call initiatives from organisations using the service
Healthdirect Video call is used by more than 480 organisations with over 130,000 clinics. Video Call is flexible, intuitive and easy for patients and health staff to access. It facilitates access to healthcare for patients living in remote and rural areas and those with limited mobility, as well as being embedded in the day to day workflows of health services, to help enable better health outcomes.
To find out the latest information and hear what media and health organisations are reporting about the use of Video Call, see below for articles and social media posts.
Reports and Articles featuring Video Call
Reports and articles featuring healthdirect Video Call in medical and media publications are linked to in the table below.
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23rd April, 2025 CSIRO research shows trust in virtual health services Read about how the use of digital tools, such as the Healthdirect COVID Symptom Checker and healthdirect Video Call, facilitates seamless communication between patients, healthcare providers, and government agencies, ensuring timely interventions and reduced wait times. |
Click here to read the article. |
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March 2025 Virtual technology supporting patients and addressing frustration in nurse-led clinics Read about how the South Australian Virtual Care Service (SAVCS) provided an innovative solution for remote healthcare, as an alternative to patients being referred to a hospital or medical clinic outside their local community. |
Click here to read the article. |
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5th December, 2024 Ambulance Victoria adds video-assisted triage for non-urgent callers Ambulance Victoria has introduced video-assisted triage for its Secondary Triage team to allow nurses and paramedics to better assess and determine the best medical care for their needs. |
Click here to read the article. |
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11 November, 2024 Connecting families with newborns in special care The Women’s and Children’s services team use Video Call to help reduce separation anxiety for parents of babies admitted to the Special Care Nursery (SCN). Baby Stream, a secure Live streaming platform, harness existing technology to provide a live stream link of babies in the SCN. |
Click here to read the article. |
| 22 February, 2024 NSW Health single digital front door initiative begins to bear fruit Pulse+IT article detailing the single digital front door initiative NSW Health has been building with Healthdirect Australia. This initiative includes the use of healthdirect Video Call for video telehealth consultations. |
Click here to read the article |
| 26th October, 2023 In Telehealth Awareness Week 2023, Monash Health reflected on the transformational change that video telehealth appointments made to the patient experience. |
Click here to read the article on the Monash Health website. |
| 12th October, 2023 Virtual assessment for pregnancy concerns adds to SA’s child and adolescent services Pulse+IT article regarding South Australia’s Women’s and Children’s Health Network launching a 12-month pilot of a new service allowing women to receive an urgent assessment from an experienced midwife via video link. Healthdirect Video Call is being used to facilitate the telehealth assessment. |
Click here to read the article |
| 4th October, 2023 Healthdirect adds live captioning to video call service Pulse+IT article regarding Healthdirect Australia has adding live captioning to its healthdirect Video Call service to assist hearing-impaired patients during telehealth appointments. |
Click here to read the article |
| 19th September, 2023 VVED diverting patients from emergency departments The Victorian Virtual Emergency Department (VVED), operated by Northern Health, has provided more than 155,000 video consultations to patients since it launched in October 2020. |
Click here to read the article. |
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11th July, 2023 NSW building single digital front door to its health services with Healthdirect Australia. This will further integrate virtual care as an effective, accessible option for healthcare delivery across inpatient, outpatient, ED, and primary care settings |
Click here to read the article. |
| 14th June, 2023 Pulse+IT article regarding further funding for two of ints innovative virtual care services to continue to ease the strain on Emergency Departments. The services are the Child and Adolescent Virtual Urgent Care Service (CAVUCS) and the adult SA Virtual Care Service (SAVCS). |
Click here to read the article. |
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16th May, 2023 The Victorian Virtual Emergency Department (VVED) has facilitated more than 100,000 patient consultations since its inception two and a half years ago. The service is now helping homeless people along with the public, aged care residents, ambulance patients, people with disability and people from culturally and linguistically diverse communities. |
Click here to read the article. |
| 15th May, 2023 Melbourne’s Northern Health has expanded its innovative Medical Community Virtual Consult (MCVC) service to GPs statewide after a successful launch last year, which has seen a reduction in the need for in-person referrals to specialists. |
Click here to read the article. |
| 3rd May, 2023 This article details how telemonitoring reduced avoidable admissions for older people at home in the STAAR-SA trial. This trial was carried out in the Riverland Mallee Coorong region of South Australia, focussing on preventing avoidable hospital admissions and emergency department presentations in elderly people living at home. |
Click here to read the article. |
| 28th April, 2023 WA to combine virtual care pilots with statewide operations centre for WA virtual ED (WAVED). |
Click here to read the article. |
| The SA Virtual Care Service (SAVCS) is improving access to healthcare across the state and responding to the needs of frontline workers by bringing emergency care to patients, that would normally only be available in an ED. | Click here to read the article and watch the video. |
| 12th August, 2022 The Medical Republic article regarding Northern Health's virtual RD model easing pressure on a busy healthcare system. |
Click here to read the article. |
| 19th July, 2022 Pulse+IT article regarding Northern Health expanding its Virtual ED service to Nursing Homes and Covid Care pathways. |
Click here to read the article |
| 18th July, 2022 Medical Republic article regarding MBS rebates for longer phone consults and video consultations. |
Click here to read the article. |
| 14th June, 2022 AWS case study featuring healthdirect Video Call. This article discusses facilitating secure virtual consultations with integrated clinical and video tools. |
Click here to read the case study |
| 7th June, 2022 Victorian Virtual Emergency Department (VVED) featured on Sunrise. This article and video explain how the service works, and the plans for future expansion. |
Click here to access the article and video. |
| May 2022 Newsletter article outlining the update of healthdirect Video call by GPs and jurisdictions. |
Click here to access the newsletter |
| 14th February, 2022 The Child and Adolescent Virtual Urgent Care Service (CAVUCS) at the Women's and Children's hospital in South Australia is the joint winner of the Premier’s Excellence Award for Excellence in Service Delivery. The team use healthdirect Video Call to work collaboratively with SA Ambulance Service, Priority Care Centres, COVIDKids and specialist services to ensure children and adolescents get timely access to the right care. |
https://www.wch.sa.gov.au/news/cavucs-award-winner Click here to see the Healthdirect Australia Linkedin post regarding this announcement. |
| 18th March, 2021 Partyline article for rural, regional and remote communities regarding how Northern Territory psychologist, Zoe Collins, uses healthdirect Video Call to consult with her clients. |
Click here to read the article |
| The Age article regarding Healthdirect's new Video Call platform | Click here to read the article. |
| Royal Perth Hospital using Video Call to improve outcomes for chronic hepatitis C patients in WA prisons |
Click here to read the article. |
Social Media posts featuring Video Call
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May 2025 LinkedIn post by WA Health regarding the expansion of WA Virtual Emergency Department (WAVED), helping more Western Australians access emergency care from home. WAVED uses healthdirect Video Call to see patients remotely via video. |
Click here to see the LinkedIn post. |
| 18th March 2024 LinkedIn post by Northern Health regarding the expansion of Victorian Virtual Emergency Department (VVED) to care for more than 1,000 people daily. VVED use Video Call to provide this valuable service. |
Click here to see the LinkedIn post. |
| June 2023 LinkedIn post by Healthdirect Australia regarding the rapid adoption of video-based health consultations during the pandemic, which was supported with the expanded provision of government-funded healthdirect Video Call. |
Click here to see the LinkedIn post |
| April, 2022 Linkedin post by Healthdirect Australia about the combining of two of our virtual health services - Video Call and the after hours GP helpline. |
Click here to see the post. |
| May, 2022 Linkedin post by Healthdirect Australia announcing the recently achieved Essential 8 compliance (Maturity Level 2) in recognition of meeting the ACSC's security standards. Essential 8 is a set of security controls which provide the fundamental strategies required to ensure Healthdirect Australia has all the correct cyber security protocols in place. |
Click here to see the post. |
| Central and Eastern Sydney PHN YouTube video interview with Dr Amandeep Hansra - Telehealth expert and GP. | Click here to watch the video. |
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All Graduates Interpreting and Translating Service YouTube video for All Graduates interpreters using healthdirect Video Call, with instructions to using the clinic link they receive to access the consultation. |
Click here to watch the video. |
| The Royal Children’s Hospital Linkedin post - patient experience using telehealth to imporve health outcomes. | Click here to watch the video. |
Video Call Partnerships in Research Projects
| NT health and Menzies School of health Research are leading a new collaborative Digital Health CRC project to support Indigenous communities and bring care closer to home. Healthdirect Australia will use the project’s early findings to optimise culturally safe and appropriate service workflows that can be implemented, particularly in video-based consultations through our Video Call service. | Click here to read more. |
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Patient Consult Summary application Monash University researchers led a $2 million Digital Health Cooperative Research Centre (DHCRC) project to enhance telehealth capabilities that aimed to improve patient, clinician and caregiver experiences for mental health and palliative care services. The project was led by Monash University’s Faculty of Information Technology (IT). Affiliates include Monash Health, researchers from the University of Melbourne, industry partners, Healthdirect Australia and the Department of Health (Victoria). |
Click here to read more about the application developed for healthdirect Video Call. |