Waiting Area Tasks

This powerful upcoming capability enables clinics to engage with patients before the consultation begins. When configured, callers waiting for their appointment can complete clinic-defined tasks in their waiting screen, such as uploading documents, providing information via free text, taking and submitting photos, and opening provided links.

Waiting Area Tasks will streamline pre-consultation workflows by allowing patients to provide information and supporting materials before they connect with a clinician. Clinic staff can review submitted content in advance, helping to improve preparedness, reduce administrative overhead, and make more effective use of the consultation time.

New Date Entry Field

Clinic administrators can now add a Date entry field type that will display for patients when they start a Video Call. Dates such as date of birth can be captured in one standard format, instead of being typed into a free text field. This standardisation reduces the risk of entry error and makes it possible for relevant healthdirect Video Call apps to pre-fill the date, saving clinician time. Patient-facing entry fields present to patients when they start a Video Call and add their details. They are configured by the clinic administrator to capture required patient information and display it in the waiting area.

Find out more about Patient Entry Fields.

Hover information for additional patient entry fields

Clinic staff will soon be able to hover over a patient in Call Activity view and in the waiting area to see any additional information captured via custom patient entry fields. This saves time, removing the need to open the 3-dot menu to check the activity log or patient details to view information not displaying by default.

Organisation and clinic level setting for host virtual backgrounds

Administrators will soon have the option to set an organisation or clinic level custom virtual background. This gives call hosts a branded virtual background option, without needing to source or upload their own, and creates a consistent look for all calls.

Remote Vitals application

The Remote Vitals application allows health service providers to view data from Bluetooth and USB connected health devices in real time during a Video Call. Patients can connect their device to the call from wherever they are, reducing the number of in-person visits. Clinicians can access real-time health data and be alerted to any potential issues. Click here for more information.

Configurable Call Locks
There will soon be a configuration option to enable all calls in the clinic to lock by default. The call lock feature ensures no other clinic team member can join the call from the clinic waiting area page. Once in the call, the call host can lock and unlock the call as needed.

Sound application 

In collaboration with SA Health, we will soon be introducing a Video Call Sound application, for use in specialties including speech therapy and other clinical use cases. This application provides clinical information about a person's vocal volume and pitch and can be used as an assessment or feedback tool. Click here for more information.