Configurable Call Locks
There will soon be a configuration option to enable all calls in the clinic to lock by default. The call lock feature ensures no other clinic team member can join the call from the clinic waiting area page. Once in the call, the call host can lock and unlock the call as needed.

Waiting Area Tasks

This powerful upcoming capability enables clinics to engage with patients before the consultation begins. When configured, callers waiting for their appointment can complete clinic-defined tasks in their waiting screen, such as uploading documents, providing information via free text, taking and submitting photos, and opening provided links.

Waiting Area Tasks will streamline pre-consultation workflows by allowing patients to provide information and supporting materials before they connect with a clinician. Clinic staff can review submitted content in advance, helping to improve preparedness, reduce administrative overhead, and make more effective use of the consultation time.

Updates to Bulk Billing Consent Form

The Bulk Billing Consent form in the Virtual Forms application will be updated to include an option for Patient URN and the ability to select whether the person giving consent is the patient or an authorised representative. This image shows the new URN number field and the selection for who is providing consent.

Hover information for additional patient entry fields

Clinic staff will soon be able to hover over a patient in Call Activity view and in the waiting area to see any additional information captured via custom patient entry fields. This saves time, removing the need to open the 3-dot menu to check the activity log or patient details to view information not displaying by default.

Remote Vitals application

The Remote Vitals application allows health service providers to view data from Bluetooth and USB connected health devices in real time during a Video Call. Patients can connect their device to the call from wherever they are, reducing the number of in-person visits. Clinicians can access real-time health data and be alerted to any potential issues. Click here for more information.

Sound application 

In collaboration with SA Health, we will soon be introducing a Video Call Sound application, for use in specialties including speech therapy and other clinical use cases. This application provides clinical information about a person's vocal volume and pitch and can be used as an assessment or feedback tool. Click here for more information.