Share a screen or application window in your Video Call
How to share your screen, browser tab or application window during a video consultation
You can share your screen during a Video Call consultation and have the option to share a browser tab, application window or your entire screen. Other participants in the call will see the screen option you are sharing.
Browser and device limitations for screen share:
- When selecting to Start a screenshare using the Safari or Firebox browser on a Mac, you do not have the option to share you computer audio. This is a browser limitation. If you need to share a video with sound or any other audio file, please use Microsoft Edge or Google Chrome.
- You can share a screen using Safari 14+ on an iOS device but the functionality is more limited - you can share the screen you are using but the other options such as application window and Safari tab are not - this is an Apple limitation.
- Android devices are unable to share screen - this is an Android limitation. You can share images, pdf files etc but not an entire screen.
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Click on Apps & Tools and select Start a screenshare to share your screen with other participants in the call. You have 3 options:
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When you click ‘Share’ your selected option will be shared into the video call. All participants are able to annotate over the shared screen using the Resource Toolbar - you and other participants can also take a snapshot using the camera icon.
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Sharing a video with audio using Screen Share
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Once you are sharing you will need to click on the microphone icon in the Resource Toolbar above your shared video to enable participants to hear the audio from your computer.
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Screenshare: Important information for MacOS users
Apple introduced new security features with the release of OS Catalina and these also apply to Big Sur. If you are running macOS Catalina - version 10.15 or later - or any version of Big Sur, you must grant Google Chrome or Firefox access to the new screen recording permission in order to share your screen during a call.
How to enable screen sharing for your browser:
1) Open System Preferences by clicking the Apple Icon at top left of your screen and selecting System Preferences.
2) Click the Security and Privacy icon.
3) On the left, scroll down and click Screen Recording.
4) Click the checkbox next to the browser you're using - either Chrome or Firefox should be in the list. Note, you may have to click to lock in the lower left in order to check the box.
5) When prompted, click Quit Now. The change will not take effect and you will not be able to share your screen until you quit and restart your browser.